Brayden Bell
Fort Worth,TX
Summary
Reliable and dedicated individual with a strong background in exceptional customer service in fast-paced retail environments. Proficient in taking orders, preparing food, and operating cash registers. Demonstrated ability to maintain high standards of customer service during high-volume, fast-paced operations. Committed to delivering a positive customer experience and ensuring satisfaction. Additionally, as an IT professional, brings significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Expertise in hardware and software support, cybersecurity practices, and customer service. Adaptive and reliable in handling various IT tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Tarleton State University
10.2023 - 01.2025
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support for approximately 8 clients per day, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed two rooms at a time with 30 or more students and assisted them with accessing accounts for class scheduling within a 10-minute time frame
Crew Member
Dunkin'
06.2022 - 09.2022
- A reliable individual with experience in providing exceptional customer service in fast-paced retail environments
- Skilled in taking orders, preparing food, and operating cash registers
- Proven track record of maintaining high standards of customer service during high-volume, fast-paced operations
- Committed to delivering a positive customer experience and ensuring customer satisfaction
- Organized storage areas for maximum efficiency of inventory control systems
- Placed orders into POS systems and handled cash and credit transactions for more than $2,000 a day.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
- Balanced receipts and payments in cash registers
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures three times a shift
- Communicated with customers regarding orders, comments, and complaints
Education
Bachelor of Science (B.S.) - Computer Science
Tarleton State University
Stephenville, TX06-2028
Skills
- Table Setting Knowledge
- Cash Handling
- Product Promotion
- Hospitality Service Expertise
- Verbal and Written Communication
- Time Management
- Supplies Monitoring and Restocking
- Desktop technical support
- Hardware installation
- Helpdesk services
- Problem-solving
- Technical support
Certification
Certified Phlebotomy Technician
CPR Certified
Timeline
IT Technician
Tarleton State University
10.2023 - 01.2025
Crew Member
Dunkin'
06.2022 - 09.2022
Certified Phlebotomy Technician
CPR Certified
Bachelor of Science (B.S.) - Computer Science
Tarleton State University
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