Brayden Berry
Oklahoma City
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Manager
Crumbl Cookies
Oklahoma City
12.2021 - Current
- Supervised daily operations and ensured efficient cookie production processes.
- Trained team members on baking techniques and customer service.
- Managed inventory levels and coordinated stock replenishment for ingredients.
- Established quality control measures to ensure product standards and freshness.
- Provided coaching and guidance to team members when necessary to improve performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Interacted with customers to ensure a positive experience
General Manager
Crumbl Cookies
Yukon
10.2023 - 06.2024
- Managed daily operations of cookie production and service.
- Oversaw staff scheduling and ensured adequate coverage during peak hours.
- Trained team members on customer service standards and product knowledge.
- Ensure proper function of POS systems and crew ipads
- Communicated with corporate about promotions
- Facilitated collaboration between shifts to ensure overall store efficacy
- Enforced health and safety regulations within the kitchen environment.
- Implemented inventory management practices to maintain stock levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
Edmond Santa Fe High School
Oklahoma City, OKSkills
- Inventory management
- Quality control
- Customer service
- Staff training
- Organization
- Attention to detail
- Time management
- Leadership development
- Supply ordering
- Schedule oversight
- Opening and closing procedures
- Workplace safety
- Quality assurance
- Tech-Savvy
- Customer service focus
Languages
English
Full Professional
Spanish
Limited
Timeline
General Manager
Crumbl Cookies
10.2023 - 06.2024
Shift Manager
Crumbl Cookies
12.2021 - Current
Edmond Santa Fe High School