Brayden Ostrander
Dimondale,MI
Summary
Motivated Cybersecurity and Information Assurance student at Western Governors University with CompTIA A+ certification and CompTIA Network+ currently in progress. Customer-focused professional with experience providing support, maintaining accurate documentation, resolving issues, and managing multiple priorities in fast-paced environments. Strong troubleshooting, communication, and problem-solving skills with a commitment to continuous learning and building a career in information technology and cybersecurity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Farmers Insurance
Laingsburg, Michigan
10.2022 - Current
- Managed billing processes, policy renewals, and account updates while maintaining accuracy and attention to detail
- Provided customer support through phone and email communications while delivering timely issue resolution
- Maintained accurate customer records through detailed documentation and data entry practices
- Stayed current on industry regulations and policy changes to ensure compliance and accurate customer guidance
- Processed applications, policy changes, and renewal documentation
- Generated insurance quotes and communicated with applicants using AgencyZoom CRM software
Package Handler
FedEx
Grand Rapids, MI
06.2020 - 04.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Scanned and sorted packages using hand-held devices
- Operated conveyor systems for smooth package movement
- Collaborated with team members to meet shipping deadlines
- Maintained clean and organized workspace to ensure safety
- Assisted in training new employees on package handling processes
Education
Some College (No Degree) - Bachelor of Science, Cybersecurity And Information
Western Governors University
Salt Lake City, UT12-2028
High School Diploma -
Eaton Rapids High School
Eaton Rapids, MI05-2018
Skills
- Operating system installation, configuration, and troubleshooting
- Windows 10/11, MAC and basic Linux
- Hardware and software installation, configuration, and troubleshooting
- Desktop and laptop troubleshooting
- Mobile device support
- Printer and peripheral setup and troubleshooting
- Remote desktop support
- Network troubleshooting
- Account and password management
- Cybersecurity fundamentals
- Customer service and support
- Data entry
- Time management
- Customer needs assessment
- New policy quotations
- Problem-solving aptitude
Certification
- CompTIA A+, Certified
- CompTIA Network+ (In Progress)
- Property and Causality, Insurance License
- Google AI Essentials
Timeline
Insurance Sales Agent
Farmers Insurance
10.2022 - Current
Package Handler
FedEx
06.2020 - 04.2021
Some College (No Degree) - Bachelor of Science, Cybersecurity And Information
Western Governors University
High School Diploma -
Eaton Rapids High School