Braylee Schlegel
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Fine Jewelry Supervisor
JCPenney
06.2022 - Current
- Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Conducted regular staff meetings to review goals, provide feedback, and discuss opportunities for improvement in sales tactics and customer service practices.
- Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drive the planning and execution of events and credit card acquisition.
- Constantly challenging the team to drive profitable sales growth through supervising and engaging with the associates.
- Always be well prepared to provide direction and support to your team to ensure that merchandise flows to the floor efficiently. Supervising a team to consistently work to maintain stock levels and presentation standards for the customer.
- Partners with the store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.
Sales Floor Assistant
JCPenney
10.2021 - 06.2022
- Models and holds the team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Partners with other team members when additional support is needed.
- Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
- Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and will remerchandise the selling floor to increase the rate of sale. Along with helping oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
Cashier
JCPenney
08.2019 - 10.2021
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greets and assists customers while providing excellent customer service. Actively and enthusiastically engage customers while working to resolve problems and assist with credit, rewards, and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
- Completes checkout processes, including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment.
- Assists with Omnichannel efforts as needed. Assists with recovery, put-backs, and fitting room maintenance as needed. Participates in annual inventory processes
- Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Staff Coaching and Training
- Sales Leadership
- Leadership Development
- Handling Complaints
- Customer Relationship Building
- Departmental Procedures
- Reporting and Performance Analysis
- Retail Operations
- Product Sales
- POS Terminal Operation
- Employee Training
- Merchandise Promotion and Display
- Performance monitoring
- Cash Drawer Reconciliation
- Strategic selling
Timeline
Fine Jewelry Supervisor
JCPenney
06.2022 - Current
Sales Floor Assistant
JCPenney
10.2021 - 06.2022
Cashier
JCPenney
08.2019 - 10.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
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