Nathan Duenas
Whittier,CA
Summary
Accomplished Fine Jewelry Supervisor delivering exceptional customer service, driving sales growth, and ensuring high standards. Known for strong public speaking and data interpretation skills, ready to leverage expertise to enhance team productivity and operational efficiency.
Overview
6
6
years of professional experience
Work History
Fine Jewelry Supervisor
JCPenney
Whittier, California
10.2019 - Current
- Trained direct team on customer service practices and product knowledge to enhance expertise.
- Performance management. Conducted annual evaluations for merit-based raises, including weekly and monthly coaching sessions.
- Resolved staff conflicts professionally while maintaining a positive work environment through follow-ups.
- Personnel management. Participated in associate acquisition processes, encompassing interviewing, onboarding, and terminations.
- Employee engagement. Engaged associates in store activities through sales contests, prize giveaways, and celebratory meals.
- Managed financial operations, including budgeting, forecasting, and payroll processes.
- Guided associates during open enrollment by assisting with health plan selection and inquiries.
Education
Master of Arts - Public Policy And Administration
California State University, Long Beach
Long Beach, CA06-2026
Bachelor of Arts - Political Science
California State University, Long Beach
Long Beach, CA06-2020
Skills
- Policy analysis
- Data interpretation
- Public speaking
- Research skills
- Team leadership
- Strategic planning
Affiliations
- enjoy concerts and festivals
- indoor spin cycling studio
- quality time with friends and family
Accomplishments
- recognition at work for consistent sales gains over LY and plan
- moved quickly from team member to a team management role
- received deans list multiple times during my undergraduate studies
References
References available upon request.
Timeline
Fine Jewelry Supervisor
JCPenney
10.2019 - Current
Master of Arts - Public Policy And Administration
California State University, Long Beach
Bachelor of Arts - Political Science
California State University, Long Beach
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