Jessica Gabriel

• Managed store operations during peak periods, effectively delegating tasks to maintain a well-organized environment.
• Facilitated open lines of communication between team members and upper management, addressing concerns promptly and promoting a positive work environment conducive to employee satisfaction and retention.
• Established rapport with high-value customers by providing exceptional personal attention and follow-up communications, solidifying long-term relationships and repeat business opportunities.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Mentored junior sales associates, enhancing their product knowledge and sales techniques for consistent team performance improvements.
• Increased sales revenue by implementing effective merchandising strategies and maintaining visually appealing displays.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Maintained rigorous quality control standards by conducting thorough inspections of all incoming inventory items before placing them on display or offering them for sale.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Assisted customers in financing options when necessary, helping them secure the best possible terms while maximizing overall transaction profitability for the store''s bottom line.
• Implemented loss prevention strategies to reduce instances of theft or damage within the store environment.
• Resolved customer issues promptly and professionally, preventing negative reviews and maintaining a positive brand reputation.
• Enhanced customer satisfaction by providing personalized consultations and recommending fine jewelry pieces based on individual preferences.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Evaluated store performance metrics regularly to identify areas of improvement and strategize targeted initiatives aimed at boosting overall sales figures.
• Conducted regular staff meetings to review goals, provide feedback, and discuss opportunities for improvement in sales tactics and customer service practices.

Accomplishments: I started on Black Friday and took a department with no staff and severe inventory issues that was failing and on the verge of closure to number one in the district in every possible metric in 12 months.

• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
• Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
• Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
• Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.

• Increased sales through effective visual merchandising and creative window displays.
• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
• Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
• Developed a loyal client base by building strong relationships and offering exceptional service.
• Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Improved warehouse organization with the implementation of a new storage system, leading to easier product retrieval and reduced order fulfillment time.
• Balanced competing priorities and demands in a fast-paced logistics environment, consistently meeting deadlines and ensuring high-quality outcomes.
• Enhanced customer satisfaction by ensuring timely delivery of products through constant communication with carriers and suppliers.
• Oversaw hiring, training, and evaluation of logistics team members, fostering professional growth opportunities within the department.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Developed and maintained knowledgeable and productive team of employees.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Established strong relationships with key vendors, facilitating effective negotiation on pricing and terms for mutual benefit.

• Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
• Contributed to a positive and welcoming store environment through excellent customer service skills.
• Built strong relationships with clients, resulting in repeat business and a loyal customer base.
• Increased store revenue by effectively upselling furniture and accessory items to customers.
• Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
• Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.

● Responsible for all aspects of store management

● Generate sales and profits while controlling expenses and inventory

● Recruit, hire and develop a talented team of managers and associates

● Managing a staff of 20 associates, part time and full time assistant managers

● Maintaining visual standards

Accomplishments : I was responsible for the grand opening in November 2010. I increased sales 50-60% above projected sales plan for the first 90 days the store was open and have to have an increase of 20% or greater each week.

I handled the movement of a large amount of volume in an efficient manor.

Shrinkage results 1.61%

• Responsible for all aspects of store management

• Generate sales and profits while controlling expenses and inventory

• Recruit, hire and develop a successful team of managers and associates

• Maintaining visual standards and build the Maurices brand

• Network and Market Maurices in the local community by holding "Home Town Pride Events" such as

Fashion Shows, Toys for Tots, Food and Clothing drives, Relay for Life etc.

Accomplishments : I have increased sales more than 25% over last year's sales in my first year with the company: including ADS, UPT, SPH, Credit Card Applications and Percentage of Sales on the maurices Credit Card. I decreased shrinkage from 5.2% to 1.7% (taking the store out of high risk status) in 1 year.

I earned a cruise vacation on maurices annual cruise after 11 months with the company by placing #16 manager in the company out 750+ store managers nationwide

• Assist customers in completing all closing paperwork after their purchase of a vehicle

• Process all necessary finance paperwork for banks and dealership

• Present and sell extended warranties for used vehicles

• Present and sell GAP insurance on all auto loans

• Process all necessary paperwork for the DMV

All aspects of a Furniture Sales Professional .

All aspects of being a Portrait Studio Manager

Accomplishments: Photographer of the Year runner up for #3years (top 100 out of 750) and winner on the 4th year, #1 in the company.