Hi, I’m
Maritza Alatorre
Whittier,CA
Summary
Dynamic retail professional with extensive experience at JC Penny Co, excelling in merchandise presentation and store organization. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in cash management and planogram execution, consistently exceeding sales targets while maintaining visually appealing displays.
Overview
12
years of professional experience
Work History
JC Penny Co
Merchandise Associate
09.2022 - Current
Job overview
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Fulfilled online Same-Day and Ship from Store orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
JC Penny Co
Merchandise Assistant
05.2018 - 04.2022
Job overview
- Participated in regular store audits for compliance with merchandising standards, leading to improved visual appeal and customer satisfaction.
- Coordinated with visual merchandising team to create cohesive store environments that reflected brand identity and enhanced customer experience.
- Implemented loss prevention measures through diligent monitoring of high-value items and adherence to company security protocols.
- Exceeded sales targets consistently by employing upselling techniques and effectively communicating product value propositions to customers.
- Enhanced merchandise presentation by creating visually appealing displays and regularly updating floor layouts.
- Provided valuable input during merchandise planning meetings, contributing to the overall success of seasonal launches.
Walmart
Sales Associate
07.2014 - 04.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
RadioShack
Sales Associate
02.2013 - 07.2013
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bell Gardens High SchoolBell Gardens
GED
06-2011
University Overview
- Extracurricular Activities: Played trumpet for 8 years (6th grade-8th grade Concert Band at Bell Gardens Intermediate, 9th grade-12th grade Concert Band,Marching Band and Jazz Band at Bell Gardens High School, and Jazz Band freshman year in college at Cal State Dominguez Hills)
- Bible Club 2 years at Bell Gardens High School
- Joined sisterhood DESTINY (Lambda Theta Alpha) freshman year in college at Cal State Dominguez Hills
Skills
- Retail experience
- Store organization
- Cash management/Cashroom
- Planogram execution
- Merchandise presentation
- Visual merchandising
- Pricing and signage updates
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Merchandise Associate
JC Penny Co
09.2022 - Current
Merchandise Assistant
JC Penny Co
05.2018 - 04.2022
Sales Associate
Walmart
07.2014 - 04.2016
Sales Associate
RadioShack
02.2013 - 07.2013
Bell Gardens High School
GED
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