Kelly Castillo
Bridgeton,NJ
Summary
Results-driven Merchandise Associate with expertise in visual merchandising, customer service, and inventory management. Committed to enhancing product presentation and fostering positive customer relationships.
Positive, upbeat, and reliable. Possesses excellent organizational skills and attention to detail, ensuring accurate product placement and inventory management. Committed to enhancing customer satisfaction and contributing to sales growth.
Offering passion for retail and desire to learn and grow within industry. Brings keen understanding of customer service and product presentation. Ready to use and develop communication and organizational skills in Merchandise Associate role.
Developed skills in fast-paced retail environments, focusing on customer service and efficient inventory management. Demonstrates strong organizational abilities and keen eye for detail, ensuring product displays are always appealing. Seeking to transition into new field where these skills can drive success and innovation.
Overview
3
3
years of professional experience
Work History
Merchandise Associate
Walt Disney World Company
Orlando, FL
01.2025 - 01.2026
- Managed inventory levels to ensure product availability and optimal stock replenishment.
- Assisted with visual merchandising to enhance product presentation and customer engagement.
- Collaborated with team members to maintain cleanliness and organization of merchandise areas.
- Trained new associates on operational processes and customer service standards.
- Implemented efficient stocking procedures, improving overall workflow and reducing delays.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Retail Sales Associate
Metro by T-Mobile
Bridgeton, NJ
09.2022 - 01.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient service delivery.
- Maintained store appearance by organizing merchandise and replenishing stock.
- Educated customers on product features and benefits, driving informed purchase decisions.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Rowan College At Gloucester County
Sewell, NJSkills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Merchandise presentation
- Visual merchandising
- Pricing and signage updates
- Cleaning procedures
- Display setup
- Store layout
- Markdowns and promotions
- Product placements
- Equipment operation
- Sales
- Returns handling
- Purchase processing
- Hospitality and accommodation
- Merchandise lookup
- Pricing standards
- Active listener
- Stock replenishment
- Maintaining stock levels
- Friendly and outgoing
- POS systems
- Retail
- In-store support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Associate
Walt Disney World Company
01.2025 - 01.2026
Retail Sales Associate
Metro by T-Mobile
09.2022 - 01.2025
Rowan College At Gloucester County