Deborah Lynn Naramore
Customer Service Representative
Summary
Dynamic professional with a proven track record at JC Penny Co, excelling in customer service and relationship building. Recognized for enhancing customer loyalty through effective problem resolution and active listening. Skilled in data entry and critical thinking, consistently exceeding performance metrics and driving sales growth through personalized solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
JC Penny Co
03.2005 - 01.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual customer needs.
- Investigated and resolved customer inquiries and complaints.
Marketing Manager
Panoram Technologies
01.1998 - 08.2001
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
Education
ABA Certified Paralegal - Law Degree With Honors
MTI Business College
Sacramento, CA06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Additional Information
Hobbies
• Propagation of plants and I am trying to grow from seeds.
• Reading
• Walking with my dog, Frankie
Timeline
Customer Service Representative
JC Penny Co
03.2005 - 01.2009
Marketing Manager
Panoram Technologies
01.1998 - 08.2001
ABA Certified Paralegal - Law Degree With Honors
MTI Business College
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