Brazell Lavizzo
Chicago,IL
Summary
Dynamic professional with a proven track record at the YMCA of Metropolitan Chicago, excelling in critical thinking and exceptional organizational skills. Expert in fostering community engagement and resolving customer concerns, significantly enhancing customer satisfaction. Skilled in leveraging technology for sales growth, demonstrating a unique blend of interpersonal and analytical abilities.
Overview
3
3
years of professional experience
Work History
Community Concierge
YMCA of Metropolitan Chicago
06.2023 - Current
- Support facility operations by partnering with local community hub leadership
- Great community members and guests while making them feel welcome and engaged
- Answer phone and email inquiries
- Managed and accurately organized all sorts of confidential documents including reports, contracts, and members' personal information
Customer Service Representative
Puerto Rican Cultural Center
12.2022 - 12.2023
- Educating visitors about the market and the organization that runs it
- Addressed vendor concerns or needs and resolved vendor complaints
- Answered inbound calls to greet and assist customers with various needs and questions
- Completed paperwork for orders and new service actions
Customer Service Representative
Sephora Inc.
01.2022 - 09.2022
- Skilled in providing personalized attention and advice to customers, using specialized knowledge to recommend products and services
- Efficient in managing customer concerns, while adhering to Sephora's brand standards
- Experienced in remote sales, utilizing technology to grow sales and relationships with customers
Education
Bachelor of Science - Psychology, Criminal, Law, & Justice
University of Illinois At Chicago
Chicago, IL05.2025
Skills
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Community Concierge
YMCA of Metropolitan Chicago
06.2023 - Current
Customer Service Representative
Puerto Rican Cultural Center
12.2022 - 12.2023
Customer Service Representative
Sephora Inc.
01.2022 - 09.2022
Bachelor of Science - Psychology, Criminal, Law, & Justice
University of Illinois At Chicago
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