Carolina Scalia
Raleigh,North Carolina
Summary
I am a current ambitious junior attending North Carolina State University. I am double Majoring in Psychology and Social Work. I am a dedicated worker in any position that I receive. I have proven my performance in management, leadership, and communication. I am detail-oriented in problem-solving and planning. I have experience in communication service as well as time management. I am looking to join the workforce to gain real-world experience.
Overview
4
4
years of professional experience
Work History
Community Concierge
Core Spaces /Stanhope Apartments
03.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated Resident move-in and move-out processes to reduce wait times and increase guest convenience.
- Managed over 50 customer calls per day
Sales Associate
Vineyard Vines
05.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
Check In Clerk
Wegmeyer Farms
05.2022 - 11.2022
- Recorded guests comments and complaints
- Generated invoices and collected payment from guests.
- Entered information into reservations system to update and maintain records.
Personal Shopper
Harris Teeter
03.2020 - 02.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelors of Social Work And Psychology - Social Work And Psychology
North Carolina State University
Raleigh, NC05.2025
High School Diploma -
Loudoun County High School
Leesburg, VA06.2021
Skills
- Management Performance
- Leadership Skills
- Communication
- Detail Oriented
- Problem Solving Skills
- Organization
- Dependable
- Interpersonal Communications
Timeline
Community Concierge
Core Spaces /Stanhope Apartments
03.2023 - Current
Check In Clerk
Wegmeyer Farms
05.2022 - 11.2022
Sales Associate
Vineyard Vines
05.2021 - 01.2023
Personal Shopper
Harris Teeter
03.2020 - 02.2022
Bachelors of Social Work And Psychology - Social Work And Psychology
North Carolina State University
High School Diploma -
Loudoun County High School
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