Bre Owens
Dallas,TX
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
17
17
years of professional experience
Work History
Vision Assistant /Special Education Paraprofessional
Procare Therapy/ EGUSD
Sacramento, CA
05.2023 - 09.2026
- Supported students with vision impairment in daily activities and learning tasks.
- Transcribed educational materials into Braille for visually impaired students.
- Collaborated with a virtual Braille specialist to enhance instructional methods for students..
- Implemented individualized education plans in classroom settings.
- Delivered positive behavioral support and interventions to help students with special needs achieve their goals.
- Organized materials and resources for instructional activities.
- Guided students in completing assignments and comprehending classroom material. with daily tasks
Lead Hostess
Kitchen 15
Sacramento
03.2024 - 11.2025
- Coordinated with waitstaff to ensure smooth service flow during peak hours.
- Coordinated with waitstaff to maintain seamless service during peak hours.
- Assigned tasks to other hostesses based on their skill level or experience.
- Trained new hosts on greeting standards and floor organization to enhance guest experience.
- Organized workflow by assigning specific tasks to hostesses. to other hostesses based on their skill level or experience.
- Answered guest questions and resolved front desk concerns with calm professionalism
Behavior Technician
Maxim
11.2022 - 05.2023
- Delivered direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities, fostering skill development and improving daily living activities.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently.
- Implemented ABA treatment plans for clients in Maxim Healthcare settings.
- Collected behavior data during sessions using company documentation standards.
- Reinforced positive behaviors through structured therapy activities and prompts.
Mailroom Coordinator
Versant Health
Sacramento, CA
05.2022 - 12.2022
- Operated mail processing equipment, ensuring efficient sorting of mail.
- Loaded letters into automated processing equipment and maintained a continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
- Sorted and distributed mail, packages, and interoffice deliveries, facilitating timely communication across departments.
Document Processor/Clerk
National Petition Management, River City Staffing
03.2022 - 05.2022
- Processed signature pages for local petitions, ensuring compliance with regulatory requirements
- Utilized skills in counting and attention to detail to verify signees’ addresses were within the zip code for the petition signature requirements
- Processed petition documents for National Petition Management through River City Staffing.
- Reviewed signatures, forms, and support records for completeness and accuracy.
- Sorted incoming paperwork and routed files to proper departments.
VOA Picker/Packer Clerk
Move America Forward, River City Staffing
10.2021 - 03.2022
- Sorted care package products and items, ensuring quality for distribution
- Assisted in timely packaging of care packs during peak hours to meet demand
- Set up production equipment and supplies, enabling smooth execution of orders
- Operate equipment safely and perform regular maintenance for effective production processing.
Processing Technician
Redstone Print & Mail, River City Staffing
West Sacramento
09.2020 - 10.2020
- Sorted envelopes by size and destination, placed labels, and inserted pamphlets
- Processed and stacked boxes by numeric label to ensure organized inventory
- Operated print and mail processing equipment for Redstone Print & Mail jobs.
- Sorted incoming materials for River City Staffing print and mail workflows.
- Prepared documents for folding, stuffing, labeling, and outgoing mail.
Administrator
Salvation Army
10.2018 - 10.2019
- Logged donor contributions into the Portfolio System accurately
- Provided administrative, organizational, and secretarial support to Portfolio Data Manager, facilitating efficient workflow
- Prepares letters and oversees communication with donors/the gift acknowledgement process
Lead CSR /Sales
Gap Inc
Rocklin, California
01.2017 - 06.2018
- Coached team members on handling difficult customer conversations and complaints to improve service quality.
- Handled multiple phone lines in a busy call center, work off multiple program/systems
- Managed multiple phone lines and navigated various programs/systems to ensure efficient call handling.
- Monitored and researched customer orders to ensure accurate processing
- Manage & work incoming tickets from customers
Receptionist/Sales
TeleDirect
10.2015 - 01.2017
- Managed multiple calls daily for various companies, ensuring efficient communication and support.
- Taking multiple calls for many different companies daily
- Conducted credit checks and managed sensitive information, including social security numbers, dates of birth, and credit card details.
- Handled high volume of calls in fast-paced call center, providing timely assistance and resolving customer inquiries.
- Presented by Mary Kantorik, Business Development Manager (916) 485-1588 | mkantorik@rivercitystaffing.com
Sales /Billing and Ordering Specialist (Team Lead)
ACT/AT&T
07.2013 - 09.2015
- Managed high-volume calls in a busy call center
- Managed a team of 10-15 agents & maintained daily quotas
- Led team of 10-15 agents to consistently meet daily quotas
- Oversaw multiple systems and incoming call queue to ensure efficient operationsue
- Resolved escalations and managed retention efforts on emergency support line
Supervisor
Kohl’s
09.2009 - 12.2013
- Managed cash, credit card, and check transactions, ensuring accuracy and security
- Prepared training materials and trained new employees on the system and company policy.
- Coordinated employee schedules to optimize workflow and coverage., employee management & supply reorder
Education
High School Diploma -
Arthur A. Benjamin Health Professions High School
Sacramento, CASkills
- Microsoft Office, Type 45 Wpm
- CRM Orders & Billing, Avaya System Tracking
- Sales Force, System X, Teligence, Portfolio, Egistics, HSP
- Strong communication & Customer Service skills
- Billing, Collections & Data Entry, New Service, Contract extending
- Braille transcription
- Behavioral support interventions
- Team collaboration
- Scheduling and coordination
- Special needs support
References
References available upon request
Timeline
Lead Hostess
Kitchen 15
03.2024 - 11.2025
Vision Assistant /Special Education Paraprofessional
Procare Therapy/ EGUSD
05.2023 - 09.2026
Behavior Technician
Maxim
11.2022 - 05.2023
Mailroom Coordinator
Versant Health
05.2022 - 12.2022
Document Processor/Clerk
National Petition Management, River City Staffing
03.2022 - 05.2022
VOA Picker/Packer Clerk
Move America Forward, River City Staffing
10.2021 - 03.2022
Processing Technician
Redstone Print & Mail, River City Staffing
09.2020 - 10.2020
Administrator
Salvation Army
10.2018 - 10.2019
Lead CSR /Sales
Gap Inc
01.2017 - 06.2018
Receptionist/Sales
TeleDirect
10.2015 - 01.2017
Sales /Billing and Ordering Specialist (Team Lead)
ACT/AT&T
07.2013 - 09.2015
Supervisor
Kohl’s
09.2009 - 12.2013
High School Diploma -
Arthur A. Benjamin Health Professions High School