Brea Davis
Atlanta,GA
Summary
Proactive guest service professional with several years experience. Excellent hospitality industry prowess and training in roles. Known for great service, reliability and goal-oriented work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Another Broken Egg Cafe
Ouida Reynolds
Atlanta, GA
08.2021 - Current
- Developed strategies to increase customer loyalty and retention rates.
- Resolved escalated complaints from customers in a timely manner.
- Monitored customer feedback and implemented changes based on those insights.
- Participated in weekly meetings with senior management for status updates.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Associate of Arts - Fashion Marketing
LIM College
New York, NY05-2014
Skills
- Business Growth
- Relationship Management
- Trustworthiness
- Prospecting and Networking
- Customer Service
- Critical Thinking
- Reliability
- Adaptability
- Professional Demeanor
- Organizational Skills
- Self Motivation
- Relationship Building
- Goal Setting
- Problem-Solving
- Coaching and Mentoring
- Staff Management
- Attention to Detail
- Effective Communication
- Team Leadership
- Multitasking
- Schedule Management
Affiliations
- I enjoy yoga, Theater, Gardening, and traveling to name a few.
Accomplishments
- 2018 Little Miss AKA Pageant
- Another Broken Egg of America Employee of the Year 2023
- Voted Best New Assistant Manager 2023
Certification
- Restaurant Manager Serve Safe Certified
- TIPS Certified
- ABC Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Another Broken Egg Cafe
Ouida Reynolds
08.2021 - Current
Associate of Arts - Fashion Marketing
LIM College
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