Brea Matthews
Elkton,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
7-11 Convenience Store
Elkton, MD
06.2022 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Representative
Amazon
Dundalk, MD
12.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager
Little Caesars Pizza
Perry Hall, MD
02.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Kenwood High School
Essex, MD06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Conflict resolution
Timeline
Assistant Manager
7-11 Convenience Store
06.2022 - 10.2024
Assistant Manager
Little Caesars Pizza
02.2022 - 05.2022
Customer Service Representative
Amazon
12.2021 - 06.2022
High School Diploma -
Kenwood High School