Breahja Davis
Charlotte,North Carolina
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Health, excelling in HIPAA compliance and customer service. Skilled in problem-solving and adapting to high-pressure situations, I effectively resolved patient inquiries, enhancing satisfaction and loyalty. Committed to delivering quality care while ensuring confidentiality and accuracy in patient registration.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Conifer Health
08.2023 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
Spectrum
09.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative SMB
Spectrum
01.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Business Administration
Johnson C. Smith University
Charlotte, NCHigh School Diploma -
North Mecklenburg Hs
Huntersville, NC06.2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Money handling
Timeline
Patient Access Representative
Conifer Health
08.2023 - 03.2025
Customer Service Representative SMB
Spectrum
01.2022 - 07.2023
Customer Service Representative
Spectrum
09.2021 - 02.2022
Bachelor Of Science - Business Administration
Johnson C. Smith University
High School Diploma -
North Mecklenburg Hs