Breana Bennett
Willis,Tx
Summary
Dedicated professional seeking to leverage extensive experience in customer service and leadership within an established organization. Proven ability to deliver exceptional service with accuracy and friendliness, providing positive relationships with both customers and colleagues. Strong commitment to continuous improvement and a passion for enhancing team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service/ Call Center
Modec International
10.2018 - 03.2024
- Manage inbound sales inquiries and quickly establishing rapport with customers over the phone
- Regularly exceed targets relating to call volume, and customer satisfaction
- Display in-depth product knowledge to answer customer queries
Office Assistant/ Data Entry
Elite Emergency Solutions
05.2015 - 10.2018
- Updated and maintained office files
- Answering and directing phones to the respective staff member
- Greeting visitors and clients and guiding them to the correct staff member
- Preparing outgoing mail and fax for distribution
- Monitored and maintained office supplies
- Handled other office duties as required and extended support
- Copied and filed all documentation, faxed invoices to clients and, scanned copies of invoices
Education
High School -
Windfern High School
01.2015
Bachelor of Science - Labor and Delivery RN
Lone Star College
Houston, TXSkills
- Reliable
- Responsible
- Inbound call handling
- Customer service
- Problem solving
- Strong communication skills
- Honest
- Trustworthy
- Computer skills
Computerofficeskills
- MS Office Suite
- Typing/ Numeric Data Entry
- High customer service standards
- 60 WPM typist
- Inbound call handling
Certification
- CNA certification
Timeline
Customer Service/ Call Center
Modec International
10.2018 - 03.2024
Office Assistant/ Data Entry
Elite Emergency Solutions
05.2015 - 10.2018
- CNA certification
High School -
Windfern High School
Bachelor of Science - Labor and Delivery RN
Lone Star College
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