Breana Brown
Lewiston,MN
Summary
Proven at Olmsted County, adept in case file preparation and fostering teamwork, while significantly enhancing my child support case outcomes. My assertive approach and policy knowledge streamlined processes, improving efficiency and client satisfaction. Skilled in court order obtainment and collaborative problem-solving, I consistently achieved above-target results in complex case management. Persistent Child Support Officer looking to tackle new responsibilities and build upon skills. A positive attitude with strong analytical skills to assist child support attorneys in preparing cases for winning child support. Familiarity with the functions of family court and the legal process. Compassionate Child Support Officer dedicated to locating parents and determining amount of support owed. Adept at conducting interviews, explaining case strategies and searching for missing parents. In-depth knowledge of child support laws and practices in MN.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Support Officer
Olmsted County
02.2024 - Current
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Performed case management tasks to enforce court-ordered child support obligations.
- Located parents for gaining child support and prepared records of payments.
- Interviewed involved parties to confirm facts, verify data, and locate persons and financial assets.
- Used Prism to manage and update electronic case files.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Monitored cases for support order compliance and made adjustments.
- Assisted courts during proceedings by providing relevant evidence related to the financial capacity of non-custodial parents.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Ensured timely disbursement of funds to custodial parents by closely monitoring payment schedules and assisting in resolving discrepancies or delays.
- Educated non-custodial parents on their rights and responsibilities, ensuring they understand the importance of fulfilling their child support obligations.
- Implemented targeted strategies to locate non-custodial parents who owed past due child support, facilitating prompt payment and accountability.
Financial Worker
Olmsted County
06.2019 - 01.2024
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Reduced errors in case management by consistently updating client information in the database system.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Managed processing of financial assistance and food stamp benefits applications.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Juvenile Detention Officer
Olmsted County
09.2014 - 06.2019
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Completed incident reports when disorder or violence occurs.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Observed and recorded mental and physical health of each juvenile offender.
- Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
Bachelor of Science - Criminal Justice
Winona State University
Winona, MN06.2015
Skills
- Case file preparation
- Great team player
- Court order obtainment
- Client management
- Policy Knowledge
- Case Management
- Assertiveness
- Report creation
- Child support modification
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Certification
- FSS - Family Support Specialist
- Leadership training thru RCTC
Timeline
Child Support Officer
Olmsted County
02.2024 - Current
Financial Worker
Olmsted County
06.2019 - 01.2024
Juvenile Detention Officer
Olmsted County
09.2014 - 06.2019
Bachelor of Science - Criminal Justice
Winona State University
- FSS - Family Support Specialist
- Leadership training thru RCTC
Similar Profiles
Scott VreemanScott Vreeman
Facility Manager at Olmsted CountyFacility Manager at Olmsted County
Allison SosaAllison Sosa
Associate Planning Director at Olmsted CountyAssociate Planning Director at Olmsted County
Carmen RepsCarmen Reps
Correctional Officer at Olmsted CountyCorrectional Officer at Olmsted County