Summary
Overview
Work History
Education
Skills
Timeline
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BREANA BROWN

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

11
11
years of professional experience

Work History

General Manager

Drybar
Glendale, AZ
10.2024 - Current
  • Opened a new Drybar location- responsible for hiring, training, and establishing a culture within the shop
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Experience Manager

Ulta Beauty
07.2022 - 10.2024
  • Developed a high-performance team that delivered top-line sales growth in retail and services at a high-volume store - being the number 1 in the district for salon sales.
  • Led up to a team of 20 employees within my department including arch experts, stylists, service managers, sales managers and boutique leads.
  • Responsible for NPS and delivering exceptional guest experience.
  • Drives growth through a focus on performance, people, and processes in all departments.

Store Manager

Sally Beauty
Phoenix, USA
02.2020 - 07.2022
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.

Salon Owner

Salon Amadore LLC
11.2014 - 02.2020
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Provided exceptional customer service to ensure repeat business.
  • Analyzed financial reports on a monthly basis to identify areas of improvement in the business.

Education

Bachelor of Business Administration - Business Management

Northern Arizona University
Flagstaff, AZ
01.2014

Cosmetology License -

East Valley Institute of Technology
Mesa, AZ
01.2009

Skills

  • Financial analysis
  • Performance management
  • Recruitment process
  • Guest experience
  • Team building
  • Staff scheduling

Timeline

General Manager

Drybar
10.2024 - Current

Experience Manager

Ulta Beauty
07.2022 - 10.2024

Store Manager

Sally Beauty
02.2020 - 07.2022

Salon Owner

Salon Amadore LLC
11.2014 - 02.2020

Bachelor of Business Administration - Business Management

Northern Arizona University

Cosmetology License -

East Valley Institute of Technology

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