Breana Mccray
Jacksonville
Summary
Results-driven professional with a strong background in customer service, financial operations, and caregiving. Experienced in managing sensitive information, supporting diverse client needs, and maintaining accuracy under pressure. Recognized for reliability, adaptability, and delivering consistent, high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Caregiver
Always There Care
01.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
- Developed personalized care plans based on individual needs and preferences.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Trained new caregivers on best practices for patient care and safety protocols.
- Coordinated with families and healthcare providers to provide comprehensive support for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Member Service Specialist
VyStar Credit Union
04.2022 - 12.2024
- The incumbent’s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services.
- Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, or other savings accounts, etc.
- The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products.
Customer Service Representative
Select Portfolio Servicing
02.2021 - 03.2022
- Answering calls
- Discussing accounts
- Taking payment
- Managing mortgage accounts
- Inbound and outbound calls
Childcare Provider
Daycare & Preschool
Jacksonville
06.2015 - 11.2020
- Responsible for taking care of the children, monitoring them, and ensuring they are comfortable
- Maintain a positive learning environment, while ensuring the area is safe for all children
- Communicate with the parents and guardians of their children's behavior and relevant information
- Prepare and serve nutritious meals, organize educational activities, and perform housekeeping duties.
Document Processor
GC Services
06.2018 - 09.2018
- Oversaw the processing of documents including Social Security cards, Birth Certificates, and various school documents
- Retrieved the necessary information to obtain the correct documents to be then processed for school purposes
- Data entry
Customer Service Representative
Convergys
01.2018 - 03.2018
- Handled inbound calls from customers to assist them with their Medicare plan and refilling their medications, while delivering professional customer service to maximize customer satisfaction.
Fan Services Representative
Fanatics
08.2017 - 12.2017
- Provided professional customer service to ensure and maximize customer satisfaction
- Handled inquiries utilizing problem solving, decision making, and critical thinking techniques
- Assisted customers with placing orders for sports merchandise and sent emails in relation to order status and discount offers.
Crew Member
McDonalds
10.2013 - 10.2016
- Responsible for providing professional customer service to ensure and maximize customer satisfaction
- Greeted customers, took accurate food/beverage orders, and placed order onto trays or in bags
- Operated the cash register to enter orders as specified by customers and process transactions
- Sustained cleanliness of the tables and dining area, while replenishing stock at the beverage station.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06-2016
Skills
- Customer engagement strategies
- High-pressure environment adaptability
- Financial transaction processing
- Critical analysis skills
- Time management
- Customer relationship management
- Cash handling
- Customer service
- Team collaboration skill
- Data entry
Timeline
Caregiver
Always There Care
01.2025 - Current
Member Service Specialist
VyStar Credit Union
04.2022 - 12.2024
Customer Service Representative
Select Portfolio Servicing
02.2021 - 03.2022
Document Processor
GC Services
06.2018 - 09.2018
Customer Service Representative
Convergys
01.2018 - 03.2018
Fan Services Representative
Fanatics
08.2017 - 12.2017
Childcare Provider
Daycare & Preschool
06.2015 - 11.2020
Crew Member
McDonalds
10.2013 - 10.2016
High School Diploma -
Englewood High School