Breana Ridenhour
Yukon
Summary
Hardworking emerging leader focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable takeout industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Works independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Great at training others in different positions
Experienced with patient registration and administrative duties, ensuring smooth and efficient operations. Utilizes strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly. Knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality.
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones and changes within the clinic. Looking for a new role with the chance for advancement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Registration Representative
OKCIC
Oklahoma City, OK
11.2022 - Current
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with protocols.
- Assisted in resolving registration inquiries, enhancing patient satisfaction through effective communication.
- Collaborated with interdisciplinary teams to ensure seamless patient experiences across services offered by OKCIC.
- Trained new staff on registration procedures, fostering a knowledgeable team environment.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
- Answered patient questions and inquiries regarding registration process and documentation.
- Explained form wording to patients to help each understand information required.
- Upheld HIPAA regulations and standards for protecting patient information.
Take-Out Specialist/Hostest/ Emerging Leader/ Book keeper
Bjs OKC Outlets
Oklahoma City, OK
03.2014 - 11.2022
- Followed established guidelines and procedures.
- Completed required paperwork by Tuesday morning.
- Prevented takeout service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.
- Kept work area organized and clutter-free.
- Reviewed incoming orders and assigned work to takeout posi to maintain demanding schedule.
- Trained new staff on best practices for packaging and handling take-out orders to maintain consistency.
- Developed strong relationships with customers through attentive service and personalized recommendations.
- Mentored team members on effective communication techniques to improve customer interactions and service quality.
- Reviewed activities regularly to identify opportunities for improvement.
- Maintained good working relationship with co-workers and management.
- Coordinated skilled demonstrations of equipment and trial installations at customer locations.
- Used extensive technical knowledge to help with moving, installing and educating customers about technical products like QR codes and online payments.
- Team Member of the year
- Led operational initiatives to enhance efficiency and streamline workflows across multiple departments.
- Analyzed performance metrics to identify areas for improvement and implemented strategic action plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Western Heights Highschool
OK, United States08-2014
Skills
- Sell technical products
- Organization
- Motivation
- Verbal communication
- Creative thinking
- Multitasking
- Define customer needs
- Customer relations
- Relationship Building
- Problem-solving
- Prioritization
- Money management
- HIPAA compliance
- Cross-functional teamwork
- Patient confidentiality
- Documentation skills
- Insurance verification
- Client relations
- Hospitality and accommodation
Timeline
Registration Representative
OKCIC
11.2022 - Current
Take-Out Specialist/Hostest/ Emerging Leader/ Book keeper
Bjs OKC Outlets
03.2014 - 11.2022
High School Diploma -
Western Heights Highschool