Terrence Wells
Aurora,CO
Summary
Offering strong communication skills and adaptability to new environments. Brings quick learning ability and attention to detail essential for mastering reservation systems and customer service protocols. Ready to use and develop customer service and organizational skills in future role.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Amazon
01.2025 - 08.2025
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Pharmacy Clerk
Summit Pharmacy
02.2022 - 12.2024
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Supported pharmacy operations by efficiently managing phone calls and scheduling appointments.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
Sales Associate
Empereon Marketing
06.2014 - 01.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Made 60-100 cold calls per day resulting in client base growth
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
Education
CNA - Cna
Pickens Technical College
Aurora, CO05.2013
General Studies - undefined
Smoky Hill High School
Aurora, CO05.2012
Skills
- Customer service (5 years)
- Warehouse experience (3 years)
- Problem-solving
- Team Work
- Attention to detail
- Time management
- Dependable and reliable
- Stocking and inventory
- Inventory counting
- Order fulfillment
- Prescription processing
- Processing payments
Additional Information
- SKILLS
- CPR and First Aid certified.
- Effective working on a team or independently.
- Quick learner, willing to learn new tasks and responsibilities.
- Hard working individual.
- Friendly and outgoing.
- Excellent customer service skills.
Timeline
Delivery Driver
Amazon
01.2025 - 08.2025
Pharmacy Clerk
Summit Pharmacy
02.2022 - 12.2024
Sales Associate
Empereon Marketing
06.2014 - 01.2022
General Studies - undefined
Smoky Hill High School
CNA - Cna
Pickens Technical College
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