Breana VanSickle
Mason,MI
Summary
Proactive leader with strengths in communication and collaboration. Proficient in leveraging knowledge and experience to promote collective efforts, for customer relations. Outgoing with experience handling multiple teams at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Overview
10
10
years of professional experience
Work History
SE Michigan Merchandising Coordinator
Masterpiece Flower Company LLC
Byron Center, MI
01.2022 - Current
- Conducted regular meetings with local teams to review performance and identify areas of improvement.
- Coordinated with the corporate office on regional initiatives, budgeting and resource allocation.
- Analyzed customer feedback to determine trends in product demand and customer satisfaction.
- Managed the recruitment process for new hires in the region, including interviewing potential candidates.
- Organized training sessions for staff members to improve their skills and knowledge of company policies and procedures.
- Resolved customer complaints efficiently by providing effective solutions within established timelines.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
Merchandising Supervisor
Masterpiece Flower LLC
Byron Center, MI
08.2014 - 12.2021
- Elevate merchandiser performance while cultivating relationships with store teams to drive sales.
- Maintain safety standards and ensure merchandiser compliance and understanding of all safety guidelines.
- Establish and maintain schedules to provide effective coverage for key areas and achieve objectives.
- Drive customer feedback, while tracking latest trends to deliver information to management for Garden Council.
- Developed merchandiser handbooks, for floral and garden to formalize merchandiser procedures.
- Recruited high quality candidates to fill vacant positions, keeping turnover low.
Education
High School Diploma -
Mason High School
Mason, MI06.2007
Skills
- Issue and conflict resolution
- Microsoft Office
- Mentoring and coaching
- Organization
- Sales Techniques
- Time management
- Project Management
- Administrative Support
- Task Delegation
- Customer Facing Relations
- Performance Improvement
- Staff Management
- Scheduling
- Product Merchandising
Timeline
SE Michigan Merchandising Coordinator
Masterpiece Flower Company LLC
01.2022 - Current
Merchandising Supervisor
Masterpiece Flower LLC
08.2014 - 12.2021
High School Diploma -
Mason High School
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