Breana Wesley
Magalia,CA
Summary
Dynamic Assistant Manager with a proven track record at Dollar General Distribution Center, enhancing customer satisfaction and streamlining operations for profitability. Expert in retail operations and customer service, I led teams to exceed performance goals through effective leadership and problem-solving. Achieved significant improvements in financial accuracy and staff development, fostering a culture of excellence and collaboration.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General Distribution Center
Magalia, CA
09.2021 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Jefferson Home School
San Francisco, CA06.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
Timeline
Assistant Manager
Dollar General Distribution Center
09.2021 - Current
High School Diploma -
Jefferson Home School