Breana Mckenzie Wallace
Davenport
Summary
Proven Assistant Property Manager with a track record of enhancing tenant relations and maintaining high payment rates at Amc Llc Apartment Management Consultants.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Amc Llc Apartment Management Consultants
10.2021 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Security Assistant
Securitas Security Services USA
01.2018 - 08.2021
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
- Analyzed security data to identify patterns and prevent future incidents.
Education
Bachelor of Science - Marketing Management
Universal of The Commonwealth Caribbean
Kingston Jamaica11-2019
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Unit inspection
- Property management
- Onsite tours
- Rent collection
- Housing regulations
- Records management
- Appointment scheduling
- Business processes and procedures
- Lease agreement review
- Security deposit refunds
Timeline
Assistant Property Manager
Amc Llc Apartment Management Consultants
10.2021 - Current
Security Assistant
Securitas Security Services USA
01.2018 - 08.2021
Bachelor of Science - Marketing Management
Universal of The Commonwealth Caribbean
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