Breann Davis
Customer Service Representative
Mooresville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Modern Insurance Group
02.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Captionist
Rev
Mooresville, NC
10.2022 - 12.2022
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
Customer Service Representative
BroadPath Healthcare Solutions
11.2021 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Night Selector
US Foods
Charlotte, NC
07.2021 - 10.2021
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
PSE Mail Processing Clerk
USPS
Charlotte, NC
09.2020 - 07.2021
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Prepared reports to track mail volumes, fees and other related data.
- Planned routes and service updates to improve customer satisfaction.
Warehouse Worker
Amazon.com
Charlotte, NC
06.2020 - 09.2020
- Consistently lifted materials weighing as much as 20-30 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Pharmacy and Front Store Sales Clerk
CVS Pharmacy
Charlotte, NC
07.2018 - 04.2020
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
High school diploma or GED -
Skills
Complaint resolution
undefinedTimeline
Captionist
Rev
10.2022 - 12.2022
Customer Service Representative
American Modern Insurance Group
02.2022 - Current
Customer Service Representative
BroadPath Healthcare Solutions
11.2021 - 02.2022
Night Selector
US Foods
07.2021 - 10.2021
PSE Mail Processing Clerk
USPS
09.2020 - 07.2021
Warehouse Worker
Amazon.com
06.2020 - 09.2020
Pharmacy and Front Store Sales Clerk
CVS Pharmacy
07.2018 - 04.2020
High school diploma or GED -
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