Breann Davis
Customer Service Representative
Mooresville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Modern Insurance Group
02.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Captionist
Rev
Mooresville, NC
10.2022 - 12.2022
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
Customer Service Representative
BroadPath Healthcare Solutions
11.2021 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Night Selector
US Foods
Charlotte, NC
07.2021 - 10.2021
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
PSE Mail Processing Clerk
USPS
Charlotte, NC
09.2020 - 07.2021
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Prepared reports to track mail volumes, fees and other related data.
- Planned routes and service updates to improve customer satisfaction.
Warehouse Worker
Amazon.com
Charlotte, NC
06.2020 - 09.2020
- Consistently lifted materials weighing as much as 20-30 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Pharmacy and Front Store Sales Clerk
CVS Pharmacy
Charlotte, NC
07.2018 - 04.2020
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
High school diploma or GED -
Skills
Complaint resolution
Report preparation
Multi-line phone talent
Recordkeeping strengths
Service standard compliance
Money handling abilities
Staff education and training
Technical Support
Creative problem solving
Order fulfillment
Administrative support
Training development aptitude
Professional telephone demeanor
Account management
Receiving support
Timeline
Captionist
Rev
10.2022 - 12.2022
Customer Service Representative
American Modern Insurance Group
02.2022 - Current
Customer Service Representative
BroadPath Healthcare Solutions
11.2021 - 02.2022
Night Selector
US Foods
07.2021 - 10.2021
PSE Mail Processing Clerk
USPS
09.2020 - 07.2021
Warehouse Worker
Amazon.com
06.2020 - 09.2020
Pharmacy and Front Store Sales Clerk
CVS Pharmacy
07.2018 - 04.2020