Breann Gray-Kempf
Rowlett,TX
Summary
Highly motivated and committed student with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
To Go Specialist
Olive Garden
08.2021 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Hostess
Bank Head Brewing Co.
07.2020 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Lakeview Centennial High School
06.2022
Associate of Science -
Eastfield College
Mesquite, TX06.2022
Skills
Interpersonal Connections
Customer Service and Retention
Communication
Adaptability
Timeline
To Go Specialist
Olive Garden
08.2021 - Current
Hostess
Bank Head Brewing Co.
07.2020 - 01.2021
High School Diploma -
Lakeview Centennial High School
Associate of Science -
Eastfield College
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