Mickyle Jerome Samia
Vallejo,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To Go Specialist
Olive Garden
09.2022 - 04.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
Crew Member
Ikes Sandwiches
08.2021 - 03.2022
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Caretaker
IHSS Public Authority
01.2021 - 12.2021
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Crew Member
Mcdonalds
03.2020 - 07.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree - Computer Engineering
Diablo Valley College
Pleasant Hill, CA06.2024
No Degree - Kinesiology
Solano Community College
Fairfield, CA06.2024
High School Diploma -
Mare Island Technology Academy
Vallejo, CA06.2020
Skills
- Productivity Maximization
- Strategic Selling
- Dispute Mediation
- Customer Assistance
- Providing Feedback
- Sales Expertise
- Traffic Calming
- Product Promotion
- Retail Sales
- Sales Goal Attainment
- Product Knowledge
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Maintaining Clean Work Areas
- Positive Customer Engagement
- Team Cooperation
- Available Nights, Weekends and Holidays
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Leadership
- Goal-Driven
- Building Customer Loyalty
- Answering Customer Questions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Resolved product issue through consumer testing.
- $100,000 in sales through my clothing page
Affiliations
@grailnecessities
Certification
Word Certification
Excel Certification
Powerpoint Certification
HTML Certification
C++ Certification
Basketball, Coding, and Reading
Played Basketball all my life one of my favorite stress relievers when I do have the energy to exert. Coding is something i found to love due to my love of problem solving. It keeps my mind at ease and is very rewarding. Reading brings me be back to the surface level sometimes I feel out of body almost but when I start to envision the book I am transported back to neverland.
Timeline
To Go Specialist
Olive Garden
09.2022 - 04.2023
Crew Member
Ikes Sandwiches
08.2021 - 03.2022
Caretaker
IHSS Public Authority
01.2021 - 12.2021
Crew Member
Mcdonalds
03.2020 - 07.2020
No Degree - Computer Engineering
Diablo Valley College
No Degree - Kinesiology
Solano Community College
High School Diploma -
Mare Island Technology Academy
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