Gabriel Fossat
Provo
Summary
Dedicated and customer-focused professional with over 5 years of experience in delivering exceptional customer service. Adept at resolving complex issues with a high degree of professionalism and patience, ensuring customer satisfaction and loyalty. Skilled in effective communication, problem-solving, and maintaining positive relationships with clients. Proven ability to work efficiently both independently and as part of a team in fast-paced environments. Committed to continuous improvement and upholding company values to provide a superior customer experience.
Overview
5
5
years of professional experience
Work History
To Go Specialist
Olive Garden
02.2020 - Current
- Developed very strong team working skills
- Problem-solve customer complaints and issues effectively and efficiently
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer
Truck Driver/Warehouse Manager
Inzpire
05.2019 - 02.2020
- Responsible for delivering construction materials to job sites all over Utah Valley
- Kept up to date on inventory coming in and out of the warehouse
- Operated vehicles with safety and skill to avoid accidents and delays
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Dropped and hooked trailers and changed configuration of equipment
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
Education
B.A. Family Science -
Utah Valley University
08.2023
A.S. Science -
Utah Valley University
12.2022
Skills
- Strong Salesmanship abilities
- Detail-oriented with interpersonal skills
- Excellent Ability to teach and train new employees to understand effectively
- Empathetic and compassionate
- Excellent communication skills
- Outstanding interpersonal skills; work well with individuals from diverse backgrounds
- Exceptional multi-tasking skills
- Strong relationship-building skills A natural leader
- Ability to learn quickly and accept a wide range of tasks
Volunteer Experience
LDS Mission. 2017-2019
Courage Reins Equine Assisted Therapy Internship. May 2023-Aug 2023
Timeline
To Go Specialist
Olive Garden
02.2020 - Current
Truck Driver/Warehouse Manager
Inzpire
05.2019 - 02.2020
B.A. Family Science -
Utah Valley University
A.S. Science -
Utah Valley University
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Angellite ClydeAngellite Clyde
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
NICHOLAS GOOCHNICHOLAS GOOCH
Team Member at Costa VidaTeam Member at Costa Vida