Breann M. Guerin
San Diego,CA
Summary
Dynamic Customer Account Manager with a proven track record at Avalara, driving revenue growth and achieving 114% of quota. Expert in contract negotiation and customer relationship management, I excel in fostering strategic partnerships and enhancing compliance solutions, ensuring high satisfaction and retention rates.
Overview
9
9
years of professional experience
Work History
Customer Account Manager
Avalara
Raleigh, North Carolina
04.2025 - Current
- Exceeded revenue targets, achieving 114% of quota ($821K+ booked) in H1 2026 and maintaining a 92.2% renewal rate across $1.4M+ in Annual Total Revenue (ATR).
- Drove renewals, expansions, and cross-sell opportunities for core compliance products, enhancing customer engagement and revenue potential.
- Manage a dedicated portfolio of customer accounts across emerging and mid-market business segments, acting as the primary strategic and commercial partner.
- Conducted proactive account health reviews and usage audits, restructuring contracts to minimize overage liabilities and maximize customer satisfaction.
- Collaborated with cross-functional stakeholders to resolve complex escalations and tax notices, ensuring timely and effective backfiling workflows.
Business Development Representative
InStride
Los Angeles, CA
08.2021 - 04.2025
- By EOY 2022, top BDR in terms of number of meetings set: 23 meetings and 1.5M in FTE count (internal goals for BDRs: 15 meetings and 600,000 FTE count).
- Oversaw operations of distribution vertical during VP paternity leave. in Q4 2022 during VP paternity leave, achieving top BDR status.
- Executed enterprise sales as opportunity owner, driving client and prospect relationships.
- Advanced high-quality inbound leads to expand instride BD pipeline.
- Navigated multiple stakeholders and engaged in high-level discussions effectively.
- Researched prospective clients, synthesizing findings into targeted communication materials.
- Collaborated with sales executives to develop strategic plans for network growth.
- Analyzed BD pipeline weekly, developing strategies for network expansion.
- Planned and executed inaugural webinar for instride women's workforce participation.
Senior Account Specialist
J.D. Power
Troy, MI
01.2018 - 08.2021
- Developed data insights and proposals that supported new business and renewal sales efforts with Account Executives.
- Collaborated with sales management to assess sales process quality and identify key improvement opportunities.
- Lead and/or participate in Salesforce operations projects (Contract Lifecycle Management, SharePoint, etc.) to continuously improve sales efficiency through processes, tools, and training while identifying and improving inefficiencies with proposals, contract management, and contract governance.
- Monitored and ensured high levels of quality, accuracy, and consistency in sales operations process.
- Facilitated communication between departments and executive leaders to ensure alignment on business initiatives.
- Preparation of research presentations and custom analysis.
- Directs and supports the consistent implementation of company initiatives.
- Build peer support and strong internal-company relationships with other key management personnel.
Education
Master of Business Administration -
University of Memphis
Memphis, TN03-2024
Bachelor of Business Administration - Marketing
The University of Michigan-Dearborn
Dearborn, MI12-2017
Skills
- Account management
- Customer relationship management
- Revenue generation
- Account strategy
- Contract negotiation
- Business development
- Regulatory compliance
Timeline
Customer Account Manager
Avalara
04.2025 - Current
Business Development Representative
InStride
08.2021 - 04.2025
Senior Account Specialist
J.D. Power
01.2018 - 08.2021
Master of Business Administration -
University of Memphis
Bachelor of Business Administration - Marketing
The University of Michigan-Dearborn