Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bre'Ann Phillips

Maple Heights,OH

Summary

A customer service professional, who brings valuable experience, motivation and work efficiency to the table. Using my diverse work background and extensive education, I aim to leverage my skills and not only grow my personal knowledge, but my experience; to successfully fill the assigned role at your company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

St. Benedict School
Maple Heights, OH
07.2025 - Current
  • Managed office supplies inventory and coordinated procurement to ensure availability for staff needs.
  • Assisted in scheduling meetings and maintaining calendars for school administration and faculty members.
  • Streamlined document management processes, enhancing accessibility of student records and administrative files.
  • Implemented filing system improvements, resulting in increased efficiency in retrieving important documentation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Retail Sales Associate

Walgreens
Independence, OH
09.2023 - 10.2025
  • Ensuring the organization and stock of merchandise
  • Helping open and close the store as my shift designates
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Host and Server

Hibachi SteakHouse
Independence, OH
04.2021 - 02.2022
  • Managed guest seating and waitlist using reservation systems to optimize dining flow.
  • Coordinated with kitchen and service staff to ensure timely table turnover and order accuracy.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.

Education

Bachelors degree - General Psychology

URSULINE COLLEGE
OH
05-2022

Associates of Arts degree - arts

CUYAHOGA COMMUNITY COLLEGE
07-2020

High School Diploma - undefined

CLEVELAND SCHOOL OF ARCHITECTURE AND DESIGN
Ohio
06-2020

Skills

  • Data entry
  • Microsoft office
  • Schedule management
  • Verbal communication
  • Strong multitasking
  • Patience under pressure
  • Efficient coordination
  • Exceptional customer service
  • Cash handling

Certification

Real estate license, 2022-01-01

Timeline

Office Administrative Assistant

St. Benedict School
07.2025 - Current

Retail Sales Associate

Walgreens
09.2023 - 10.2025

Host and Server

Hibachi SteakHouse
04.2021 - 02.2022

Associates of Arts degree - arts

CUYAHOGA COMMUNITY COLLEGE

High School Diploma - undefined

CLEVELAND SCHOOL OF ARCHITECTURE AND DESIGN

Bachelors degree - General Psychology

URSULINE COLLEGE