Breanna Broadwater
Insurance Verification Specialist
El Paso,TX
Summary
Experienced insurance verification specialist with a strong understanding of medical and insurance terminology and a track record of accurately tracking patient coverage. Possesses expertise in benefits explanation and administration, along with exceptional time management and interpersonal skills. Adaptable and dedicated, with a proactive attitude, strong work ethic, and effective communication abilities. Seeks to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Arise Psychiatric Medical Group
Bakersfield , CA
2021.05 - Current
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Conducted regular audits of patient accounts for accuracy of demographic data.
- Updated patient and insurance data and input changes into company computer system.
Intake Coordinator
Precision Psychiatric Services
Bakersfield , CA
2020.06 - 2021.05
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Maintained accurate records of client intakes in electronic database system.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Managed physician calendars by scheduling appointments at appropriate times.
- Resolved customer service issues quickly and efficiently in a professional manner.
Registrar
Tennova Healthcare - Clarksville
Clarksville , TN
2018.07 - 2019.11
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Processed paperwork for discharges, transfers, referrals, authorizations.
- Verified patient insurance information and collected copays, if necessary.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
- Provided support to clinical staff during peak times of activity.
- Assisted with registering incoming ER patients into the computer system.
Billing Assistant and New Patient Scheduler
Psychiatric Wellness Center
Bakersfield , CA
2015.06 - 2018.05
- Managed customer accounts and updated records as needed.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Researched discrepancies between customer invoices and payments received.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Reconciled accounts to ensure accuracy of billing information.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Processed payments for services rendered using various methods such as cash, check or credit card transactions.
- Provided detailed explanations of insurance coverage and payment options to new patients.
- Updated patient demographic information in accordance with changes made during each visit.
Education
High School Diploma -
2013-05
Skills
- Skilled in Microsoft Office, Microsoft Excel, Google Docs, and Google Sheets
- Electronic Medical Records
- Communication and Interpersonal Skills
- Data Entry and Review
- Medical Terminology
- Insurance Terminology
- Customer Service
- Coordination and Scheduling
- HIPAA Compliance
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Verification Specialist - Arise Psychiatric Medical Group
2021.05 - Current
Intake Coordinator - Precision Psychiatric Services
2020.06 - 2021.05
Registrar - Tennova Healthcare - Clarksville
2018.07 - 2019.11
Billing Assistant and New Patient Scheduler - Psychiatric Wellness Center
2015.06 - 2018.05
Ridgeview High School - High School Diploma,
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