ASSOCIATE
Dollar tree
West Chester, PA
Breanna Brown
West Chester,PA
Summary
Motivated professional with background in managing customer interactions and resolving complex issues. Skilled at fostering positive relationships with customers to drive growth and brand loyalty. Known for effectively leading teams to enhance productivity, efficiency, and overall customer satisfaction. Demonstrated success in training staff on customer service standards and procedures.
Work History
LEAD TEACHER
Goddard
West Chester, PA
- Led class of 12 children, fostering a supportive learning environment
- Provided age-appropriate care and guidance to promote child development
- Conducted individualized assessments to tailor learning experiences
- Communication with staff and parents
SHIFT LEADER
Brew Ha Ha
Wilmington, DE
- Handled cash transactions accurately, ensuring balanced registers at end of shifts
- Opened store efficiently, preparing environment for smooth daily operations
- Training new trainees
- Opening the store
- Trained new trainees on procedures and customer service standards, enhancing team readiness
- Bank runs
CLOSER
Dunkin' Donuts
Wilmington, DE
- Executed closing duties, maintained cleanliness, and ensured efficient stocking of merchandise
- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction
- Managed cash handling procedures, ensuring accurate transactions and safeguarding cash assets
STORE MANAGER
Eat Clean
Wilmington, DE
- Managed all aspects of running store
- Opening and operating the store
- Handled product placement, display, and visual merchandising standards
- Inspired team to achieve sales goals through positive reinforcement and support
- Executed product placement and visual merchandising to enhance customer experience and drive sales
- Conducted nightly and daily drawer counts to ensure accurate cash management and reduce discrepancies
- Promoted to Assistant Restaurant Manager
SALES ASSOCIATE
Smoothie King
West Chester, PA
- Executed store opening tasks, which included setting up, counting money, managing morning paperwork, stocking, and preparing items for daily operations.
- Prepared and blended smoothies to meet customer preferences.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers in selecting products and answering questions.
TODDLER TEACHER
Hansel and Gretel Daycare
Harrisburg, PA
- I am a toddler teacher for a class of two year-olds. Developed lesson plans, prepared materials, maintained health and safety standards, and taught the class. Participated in training sessions for first aid, CPR, and fire safety to enhance classroom preparedness.
- Created engaging lesson plans for toddlers focusing on early childhood development.
- Facilitated daily activities promoting social skills and emotional growth in children.
- Maintained a safe and clean classroom environment for optimal learning experiences.
TODDLER TEACHER
The Learning Experience
West Chester, PA
- Led classroom as primary teacher, fostering a positive learning environment. Designed lesson plans, ensured class health and safety, and delivered classroom instruction.
- Developed age-appropriate lesson plans for toddlers to enhance learning experiences.
- Facilitated daily activities that encouraged social and emotional development among children.
- Monitored children's progress and provided feedback to parents during regular meetings.
BEAUTY CONSULTANT
Sally Beauty
West Chester, PA
- Maintained store cleanliness and organization during operational hours to enhance customer experience
- Staying up to date on new store items and sales
- Managed daily operations in the absence of the manager
- Taking over manager duties when needed
- Keeping up to date with work related tests
- Monitored and completed work-related tests to ensure knowledge of current products and promotions
BARISTA
Starbucks
Exton, PA
- Maintained store cleanliness and organization throughout operating hours
- Monitored and learned new store items and sales to enhance customer experience
- Operated efficiently in a fast-paced environment to meet customer demands
- Cleaning the store before, during, and after store hours
- Keeping up to date with work related skill tests
Education
Vocational/Technical Certificate -
Technical College HS
Downingtown, PA06-2013
High school graduate or equivalency certificate (GED) -
Bayard Rustin High School
06-2013
Skills
- Customer Service
- Customer service focus
- Cash Handling
- Opening/Closing Duties
- Product Placement
- Visual Merchandising
- Inventory management
- Fast-paced work ethic
- Training Development
- Employee training
- Staff training and development
- Team building
- Time Management
- Conflict Resolution
- Classroom Management
- Food safety
- Goal oriented
- Customer Engagement
Timeline
High school graduate or equivalency certificate (GED) -
Bayard Rustin High School
BARISTA
Starbucks
BEAUTY CONSULTANT
Sally Beauty
TODDLER TEACHER
The Learning Experience
TODDLER TEACHER
Hansel and Gretel Daycare
SALES ASSOCIATE
Smoothie King
STORE MANAGER
Eat Clean
CLOSER
Dunkin' Donuts
SHIFT LEADER
Brew Ha Ha
LEAD TEACHER
Goddard
ASSOCIATE
Dollar tree
Vocational/Technical Certificate -
Technical College HS