Breanna Connor
Plano,Texas
Summary
Dynamic Concierge Care Agent at U.S. Lawshield with a proven track record in enhancing partner relationships and driving client loyalty. Skilled in legal research and interpersonal communication, I implemented process improvements that streamlined operations and identified upsell opportunities, ensuring sustained business growth and client satisfaction.
Overview
4
4
years of professional experience
Work History
Concierge Care Agent
U.S. Lawshield
09.2024 - Current
- Developed relationships with retail partners to enhance experiences through exclusive partnerships and offerings.
- Resolved complaints with empathy, resulting in increased loyalty and maintain business relationships with retail partners.
- Implemented process improvements that streamlined communication between departments and retail partners.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Legal Assistant
Staci H. Collins PLLC
12.2021 - 09.2024
- Drafted scheduling orders and other legal documents
- Filed pleadings and paperwork with court clerk to meet strict deadlines
- Organized legal documents in company filing systems and databases
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
- Summarized discovery and deposition
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Education
Graduate Certificate - Compliance And Ethics
University of North Georgia
Dahlonega, GA10-2025
Bachelor of Arts - Political Science And Government
The University of Texas At Arlington
Arlington, TX05-2023
Associate of Arts - Paralegal Studies
North Lake College
01.2020
Skills
- MS Office Proficient
- Personal Injury & Insurance Law
- Familiarity Office Management
- Correspondence & Legal Forms
- Drafting Verbal & Written Communication
- Legal Research & Writing
- Interpersonal communications
- Client communication
- Ethics compliance
- Case management support
Timeline
Concierge Care Agent
U.S. Lawshield
09.2024 - Current
Legal Assistant
Staci H. Collins PLLC
12.2021 - 09.2024
Associate of Arts - Paralegal Studies
North Lake College
Graduate Certificate - Compliance And Ethics
University of North Georgia
Bachelor of Arts - Political Science And Government
The University of Texas At Arlington