Breanna Crenshaw
Warren,MI
Summary
Highly motivated and detail-oriented Leave of Absence Administrator with a Bachelor's degree in Graphic Design. Possesses exceptional organizational and time-management abilities with a proven track record in managing multiple cases simultaneously, prioritizing tasks, and meeting critical deadlines. Skilled in legal compliance, HR database management, document audits, and customer service-oriented problem-solving.
Overview
13
13
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
11.2022 - 11.2023
- Manage the entire leave of absence process for employees - Ensure compliance with company policies, FMLA, ADA, and other pertinent regulations.
- Work with medical professionals and employee supervisors to determine appropriate accommodations and return-to-work plans.
- Monitor employee attendance and provide support to employees who may require leave of absence.
Customer Service Representative
Percepta (Ford Pass Rewards)
04.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provide insightful advice an direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance.
Customer Service Representative
CONCENTRIX
07.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Product Marketing Intern
GE Distribution Services
02.2020 - 09.2020
- Assisting with design and production of marketing products for Blue Cross Blue Shield, Comcast, and Triumph Church
- Contributed to mock-ups, email campaigns, and social media content.
Sales Associate
Tropical Smoothie
04.2019 - 01.2020
- Delivered hospitality to each customer.
- Prepares and assembles food and smoothie ingredients.
- Follows the steps to operate the register, including taking customer orders, accurately handling cash and being responsible for the drawer.
Sales Associate
Campus Den
10.2018 - 05.2019
- Generate sales, add-on and develop relationships with customers
- Compute sales prices, total purchases, and receive and process cash and credit card payments
- Greet customer and ascertain what each customer wants or needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Assistant
Direct Link Communications
06.2012 - 09.2017
- Various administrative tasks
- Prepared equipment for local and internet distribution.
- Assisted with phone system upgrade.
- Assisted with security system installation.
Photography Apprentice
O's Perfect Shot
06.2012 - 09.2017
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Took photos from different angles and perspectives to capture perfect images.
- Supported photography and video shoots by helping with equipment setup.
Intern
Strategic Staffing Solutions
12.2016 - 08.2017
- Placed with Strategic Staffing Solutions by Grow Detroit's Young Talent.
- Various administrative tasks.
- File and data organization.
- Sorted and organized files, spreadsheets, and reports.
Owner
Exquisite Clicks Graphix
06.2010 - Current
- T-shirt design, flyer design, logo design
- Design of Oakland University event flyers.
- Developed creative design for print materials, brochures, banners, and signs.
Education
Bachelor of Arts - Graphic Design
Oakland University
Auburn Hills, MI12.2021
Skills
- Report generation
- Quality control
- Time management
- Customer service
- Human resources
- Data Entry
- Case Management
- Adobe Creative
- Data collection
- Microsoft 365
- Google Workspace
- Graphic Design
- FMLA management
- Communication
- Work Complaint Handling
Timeline
Leave of Absence Coordinator
Sedgwick
11.2022 - 11.2023
Customer Service Representative
Percepta (Ford Pass Rewards)
04.2022 - 11.2022
Customer Service Representative
CONCENTRIX
07.2021 - 04.2022
Product Marketing Intern
GE Distribution Services
02.2020 - 09.2020
Sales Associate
Tropical Smoothie
04.2019 - 01.2020
Sales Associate
Campus Den
10.2018 - 05.2019
Intern
Strategic Staffing Solutions
12.2016 - 08.2017
Office Assistant
Direct Link Communications
06.2012 - 09.2017
Photography Apprentice
O's Perfect Shot
06.2012 - 09.2017
Owner
Exquisite Clicks Graphix
06.2010 - Current
Bachelor of Arts - Graphic Design
Oakland University
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