Breanna Foster

As General Manager for this fast growing and top-rated dog daycare and boarding facility, responsibilities for managing and running the entire operation, include but are not limited to:

• Managing overall P&L of my location, adjusting key levers to drive growth and profitability.
• Track and analyze revenue goals and aggressively seek out ways to increase revenue and profitability.
• Increased profitability in 3.5 years by 128%; 30% increase for fiscal year 2023
• 3 months consecutively of over $100K during Q2 of 2024
• Highest employee retention rate of franchisee group
• Maintained Score of 90+ for Customer Retention based on Listen360 reviews
• Timely development of team members including offering regular feedback as well as writing and delivering performance reviews.
• Oversee social media presence and drive up awareness and engagement through social channels.
• Oversee point-of-sale system to assure accurate invoicing and utilize CRM capabilities for supporting growth.

• Consistently Top 3 in Personal Training Attachment throughout District within 12 month time frame
• Personally attached $6700 of Personal Training to Membership Sale within first month of employment
• Promoted to Assistant Sales Manager within 6 months
• Promoted to Assistant General Manager within 1 year
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance to ensure customer satisfaction
• Lead front desk operations while curating a one-team mindset across departments to ensure a full-club effort in executing all operational standards and practices
• Executed back office procedures and systems, including member account and labor management
• Increased membership enrollment by using innovative sales and promotional techniques.

• Promoted from Team Member to Assistant Manager within 6 months
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Assisted manager in organizing, planning and implementing strategies for each job site
• Communicated effectively from manager to work crew in order to maximize efficiency
• Established relationships with clients and evaluated their needs and specifications daily, in order to guarantee their satisfactions were being met
• Generated repeat business through exceptional customer service