Breanna Garcia
Albuquerque,NM
Summary
Dedicated professional skilled in customer service, office administration, data entry, and caregiving. Experienced in delivering high-quality support, managing schedules, ensuring data accuracy, and providing compassionate care. Known for strong organizational, communication, and interpersonal skills. Proficient in relevant software and committed to accuracy, confidentiality, and individualized support in all tasks.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NORC at the University of Chicago
Albuquerque, NM
08.2023 - Current
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Caregiver
El Pariaso
Albuquerque, NM
01.2021 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
Remote Customer Service Representative
Wayfair
Albuquerque, NM
06.2023 - 05.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Receptionist/Administrative Assistant
Chem Dry Carpet Cleaning
Albuquerque, NM
11.2022 - 12.2023
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
Education
High School Diploma -
Manzano High School
Albuquerque, NM05.2014
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft excel
- Microsoft word
- Documentation review
- Sales
- Microsoft office
- Windows
- Analysis skills
- Typing
- Guest services
- Data Entry
- Compassionate client care
- Housekeeping
- Care plan assessment
- Daily living activities assistance
- Patient assistance
- Adaptability
- Multitasking
- Health and safety compliance
Timeline
Customer Service Representative
NORC at the University of Chicago
08.2023 - Current
Remote Customer Service Representative
Wayfair
06.2023 - 05.2024
Receptionist/Administrative Assistant
Chem Dry Carpet Cleaning
11.2022 - 12.2023
Caregiver
El Pariaso
01.2021 - Current
High School Diploma -
Manzano High School
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