Breanna Gibson
Katy,USA
Summary
Seasoned HR professional specializing in employee relations, compliance, policy development, and performance management. Partners with leaders to address workforce challenges, uphold employment laws, and standardize HR practices. Leads compliance initiatives, conducts audits, and implements process improvements that align with business goals while enhancing employee satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Human Resources Generalist
G&A Partners
Houston, TX
01.2024 - Current
- Managed end-to-end payroll processing for 100s of employees, ensuring accurate and timely distribution of salaries
- Prepared various reports related to payroll expenses, tax withholdings, benefits contributions, etc.
- Stayed up-to-date with changes in labor laws, tax regulations, and other relevant legislation affecting payroll practices; ensured compliance at all times
- Conducted salary surveys and market research to benchmark compensation against industry standards.
- Retrieved Data in order to prepare total compensation statements outlining employees' full compensation packages, including base pay, bonuses, benefits, and employer-paid contributions.
- Coordinate and process background checks for new hires in accordance with company policies and legal requirements.
- Assisted in the development of HR policies and procedures to ensure compliance with federal/state laws and regulations
- Review, draft, and update employee handbooks and company policies to ensure compliance with federal, state, and local regulations
- Conduct policy audits and implement necessary updates based on regulatory changes and client needs
- Create summary documents (e.g., spreadsheets) outlining policy changes and updates for client review.
- Collaborate with clients and internal teams to gather information and tailor policies to organizational structure
- Provide guidance on HR best practices, including PTO, leave policies, etc.
- Track and manage multiple client projects, ensuring timely completion and follow-up
- Communicate updates, revisions, and recommendations clearly to clients via email and meetings.
- Maintain documentation of revisions, approvals, and client communications
- Assisted with special projects and audits to support HR operations.
- Created and executed policies to ensure adherence to regulations and improve operational efficiency.
- Identified and addressed potential risks to protect the organization from legal and financial liabilities.
- Maintained HRIS database by, updating records, generating reports, and conducting audits for data integrity
Human Resources Coordinator
Bullsnake Inc/United States Postal Service
Chapin, SC
08.2020 - 09.2023
- Managed a broad range of human resources functions, supporting employee lifecycle activities from onboarding through separation.
- Conducted pre-employment background screenings, motor vehicle record reviews, and compliance verification for Class A CDL and box truck drivers.
- Administered employee terminations, including preparation and distribution of termination documentation, benefits notifications, and processing of insurance and 401(k) updates within HR systems.
- Coordinated security clearance requirements for USPS-contracted drivers by facilitating fingerprinting and postal badge application processes to ensure eligibility for work within United States Postal Service facilities.
- Maintained accurate employee records and ensured compliance with company policies, contractual requirements, and applicable employment regulations.
- Supported regulatory and compliance initiatives by monitoring documentation, verifying employee qualifications, and maintaining audit-ready personnel files.
- Partnered with operations leadership to ensure workforce readiness and staffing compliance for USPS transportation contracts.
- Assisted with policy administration, employee communications, and HR process improvements to support organizational objectives and reduce compliance risks.
- Coordinated training sessions for staff development and compliance initiatives.
- Assisted in administering employee benefits and payroll inquiries effectively.
Customer Advocate
Verizon wireless
Columbia, SC
10.2018 - 08.2020
- Delivered exceptional customer support by managing high-volume inbound calls, emails, and customer inquiries while maintaining service excellence and adherence to company standards.
- Resolved customer issues and complaints through effective research, problem-solving, and utilization of available resources to ensure timely and accurate resolutions.
- Managed escalated customer concerns with professionalism and empathy, providing follow-up communication and issue resolution to improve customer satisfaction.
- Educated customers on products, services, promotions, and account options, helping them make informed decisions while enhancing the customer experience.
- Processed orders, credit applications, and account modifications while ensuring accuracy and compliance with company policies and procedures.
- Reviewed and verified customer documentation, including identification, Social Security cards, proof of residence, and driver's licenses, to support account approvals and fraud prevention measures.
- Maintained and updated customer account information within internal systems, ensuring data integrity and confidentiality.
- Documented customer interactions, applications, and account activities in accordance with standard operating procedures and regulatory requirements.
- Assisted in mitigating risk by adhering to compliance standards related to customer verification, account authentication, and data privacy.
Operations Associate II
WNS Global Services
Columbia, SC
02.2017 - 10.2018
- Negotiated credit terms with customers to establish payment plans. (payment extensions, arrangements, turn-ons and turn-offs).
- Respond to billing inquiries and handle customers' high bill complaints.
- Provide information about company programs, products and services.
- Report electric and gas emergencies and outages.
- Provide data to customers requesting new services and/or construction.
- Seek resolution of customer complaints.
- Executed account openings and closures following customer instructions.
- Refer customers to network of agencies able to provide financial assistance.
- Respond to utility commission and agency inquiries.
Education
Some College (No Degree) - Associate in Human Resources
Central Carolina Technical College
South CarolinaSkills
- Human Resources Management
- HRIS
- Payroll management
- ADP
- Benefits administration
- HR software
- Microsoft Excel
- Employee onboarding
- Employee orientation
- Handbook development
- HR policy
- Compliance auditing
- Labor law
- Employee engagement
- Talent acquisition
- Recruiting
- Interviewing
- Compensation analysis
- Salary benchmarking
- Workforce planning
- HR analytics
- Benefits administration
- Workers' Compensation
- Labor relations
- System administration
- HR consulting
- Project management
- Continuous improvement
- Compliance training
- Organizational skills
- Leadership
- Communication skills
- English
- Compliance auditing
- Payroll management
- Project management
- HR implementation
- Employee onboarding
- Handbook development
- HR recordkeeping
- Salary benchmarking
Certification
- Certified Employee Benefit Specialist
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Human Resources Generalist
G&A Partners
01.2024 - Current
Human Resources Coordinator
Bullsnake Inc/United States Postal Service
08.2020 - 09.2023
Customer Advocate
Verizon wireless
10.2018 - 08.2020
Operations Associate II
WNS Global Services
02.2017 - 10.2018
Some College (No Degree) - Associate in Human Resources
Central Carolina Technical College