Breanna Hardin
Fort Worth
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Bluebox logistics
Dallas
02.2022 - Current
- I delivery packages door to door in a Amazon van
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
Amazon Delivery Driver
Say Operations LLC
Fort Worth
01.2022 - 11.2024
- 1
- Loading
- 2
- Sorting
- 3
- Deliver
- Monitored fuel level throughout shift and refueled when necessary.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Maintained accurate records of goods delivered and collected payments as required.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Utilized GPS and maps for efficient route planning.
- Transported and safely delivered items to prevent damage or loss.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Assistant Manager
Bumpers DriveIn
Louisville
07.2018 - 05.2020
- Following safety laws making sure I am doing my job to my best ability Being quick and carefully making sure thing are together right
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Work from Home Agent
Ttec
Remote
01.2016 - 07.2018
- I bound outbound calls customer service great script read
- Utilized computer systems to access accounts for research purposes.
- Promoted available products and services to customers during service, account management and order calls.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Developed trust relationships with customers to ensure repeat business opportunities.
Cashier/Customer Service
Walmart
Philadelphia
05.2014 - 01.2016
- Cash handling great customer service stocking money handling making sure ever customer is having great customer service
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Offered customers carry-out service at completion of transaction.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed sales transactions to prevent long customer wait times.
Education
High school diploma -
Louisville High School
Louisville Ms05-2014
Skills
- Communication skills
- Cash register
- Commercial driving
- Basic maths
- Driving
- Customer Service
- Warehouse Experience
- Delivery driver experience
- Door-to-door
- Cash handling
- English
- Assembly
Certification
Driver's License, 09/01/21, 04/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Delivery Driver
Bluebox logistics
02.2022 - Current
Amazon Delivery Driver
Say Operations LLC
01.2022 - 11.2024
Assistant Manager
Bumpers DriveIn
07.2018 - 05.2020
Work from Home Agent
Ttec
01.2016 - 07.2018
Cashier/Customer Service
Walmart
05.2014 - 01.2016
High school diploma -
Louisville High School