BreAnna Henderlong
Clearwater,Florida
Summary
Caring and compassionate Graduate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Duffs Buffet
06.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Client Relationship Manager
SCC Soft Computer
04.2018 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Built relationships with customers and community to establish long-term business growth.
Student Nurse
Advent Health
08.2022 - 12.2023
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
Medical Office Manager
Coastal Eye Care
08.2016 - 03.2018
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Education
Associate of Science - Nursing
St. Petersburg College
Clearwater, FL12.2023
Bachelor of Science - Health Services Administration
St. Petersburg College
Clearwater, FL12.2020
Skills
- Time Management
- Client Relations
- Critical Thinking
- Empathy and Compassion
- Active Listening
- Attention to Detail
Certification
- Florida State Board of Nursing (January 2024)
- Basic Life Support (BLS)
Timeline
Student Nurse
Advent Health
08.2022 - 12.2023
Server
Duffs Buffet
06.2019 - Current
Client Relationship Manager
SCC Soft Computer
04.2018 - Current
Medical Office Manager
Coastal Eye Care
08.2016 - 03.2018
Associate of Science - Nursing
St. Petersburg College
Bachelor of Science - Health Services Administration
St. Petersburg College
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