Summary
Overview
Work History
Education
Skills
Timeline
Generic

BreAnna Hicks

Houston,TX

Summary

I am applying for an open position with New Light, I have gifts and talents that can be cultivated and utilized. I am a dedicated team player and very persistent to tackle every task with precision. I have a strong listening ear with a keen eye for detail. I also operate with joy and a servants heart but I don't mind leading if i need to. Thank you for your careful consideration for my employment on the team

Overview

8
8
years of professional experience

Work History

City Mail Carrier

USPS
10.2023 - Current
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.

Applicant Services Program Specialist

FEMA
02.2022 - Current
  • Enhanced applicant experience by creating a comprehensive FAQ resource to address common questions and reduce overall inquiry volume.
  • Reduced application processing times by implementing process improvements and leveraging technology solutions.
  • Helped FEMA respond to, recover from and mitigate hazards by performing variety of emergency management functions.
  • Analyzed and interpreted data to obtain and provide accurate and relevant information.
  • Increased client satisfaction by proactively following up post-application submission to address any questions or concerns.
  • Communicated with disaster survivors to discuss case status and provide clarification with assistance process, disaster assistance programs and current case status.

Business Owner

Family1st Multi Services LLC
03.2019 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

Rural Mail Carrier

USPS
12.2016 - 09.2020
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.

Education

GED -

Lone Star College System
Spring, TX
06.2000

Skills

  • Reliability and punctuality
  • Load Planning
  • Adherence to Deadlines
  • Handheld scanner operation
  • Memory retention
  • Relationship Building
  • Issue Resolution
  • Quality Assurance
  • Public Speaking
  • Incident Response

Timeline

City Mail Carrier

USPS
10.2023 - Current

Applicant Services Program Specialist

FEMA
02.2022 - Current

Business Owner

Family1st Multi Services LLC
03.2019 - Current

Rural Mail Carrier

USPS
12.2016 - 09.2020

GED -

Lone Star College System

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BreAnna Hicks