Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Holland

Canton,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Client-focused Physical Therapy Aide offering treatment assistance and clerical support. Expert in maintaining equipment, replenishing supplies, performing minor cleaning duties and filing patient paperwork to provide smooth operations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with question and requests.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Hanger
12.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Patient Care Technician

Northside Hospital, Intensive Care Unit
07.2019 - 11.2022
  • Monitoring patients’ conditions and providing updates to healthcare team
  • Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns
  • CPR and BLS Certified
  • Checking patients’ blood pressure, heartbeat and pulse regularly

Certified Nursing Assistant

Manor Lake Bridgemill Assisted Living and Memory
10.2018 - 07.2019
  • Provide personal care for patients, including taking vital signs, monitor I&O, administering routine respiratory treatments and completing patient needs assessments
  • Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.

Education

Associate Degree - Business Administration

Georgia Highlands College
Rome, GA
05.2018

Skills

  • Appointment Scheduling
  • Maintaining and Cleaning Equipment
  • Data Collection
  • Product Knowledge
  • Safety Procedures
  • Time Management
  • Client Relations
  • Strengthening

Timeline

Customer Service Representative

Hanger
12.2022 - Current

Patient Care Technician

Northside Hospital, Intensive Care Unit
07.2019 - 11.2022

Certified Nursing Assistant

Manor Lake Bridgemill Assisted Living and Memory
10.2018 - 07.2019

Associate Degree - Business Administration

Georgia Highlands College

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Breanna Holland