Breanna Jordan
Leakesville,MS
Summary
Experiencing the background of loving and caring for a medical facility with such care for patients who need assistance with their health. Acknowledging that I assist coworkers as well to ensure that they are guided with the correct information for customers.
Overview
12
12
years of professional experience
Work History
Internal Support Group
Maximus
11.2019 - Current
- Manage to help customer service representatives to navigate through the system to help assist the callers
- Manage to help my consumers to the best extent possible way to where they are satisfied with the help they need to receive from me.
- Take supervisor calls , listen to them express their feelings, showing them emotions and that I have the ability to help in any way possible
- Handled emergency calls efficiently.
Certified Nurse Assistant
Ellisville State School
09.2016 - 10.2019
- Certified to provide assistance to disabled patients with compassion and care.
- Maintained a comfortable atmosphere for residents.
- Provided support during anxiety episodes and emotional meltdowns.
- Monitored and adjusted patient sleep routines.
- Also supervising them with noticing when they dependents needs to be change , skin are starting to change and also help nurses to give medicine while patient is very agitated to take their prescriptions.
- Helping impaired patients contains more lifting and strengthening when you have to use machine to operate with certain patients they can’t move physically.
Direct Care Worker
CDI
07.2016 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Key holder
Dollar general
01.2016 - 07.2016
- Managed cash operations, ensuring accurate financial documentation.
- Organized merchandise on shelves.
- Oversaw store setup and shutdown for each shift.
- Assisted customers in obtaining necessary items promptly.
Key holder / Cashier
Jr Food Mart
07.2013 - 01.2016
- Processed transactions accurately and promptly during shifts.
- Arranged products for optimal visibility.
- Clean up the entire store by taking garbage out and wipe down store and mopping
- Handled cash transactions with accuracy and efficiency.
Education
High school -
Charles R Drew High School
Riverdale, GA05.2012
Skills
Problem solving, team work and collaboration, active listening , expertise and crisis interventions techniques Also , customer service engagement
Timeline
Internal Support Group
Maximus
11.2019 - Current
Certified Nurse Assistant
Ellisville State School
09.2016 - 10.2019
Direct Care Worker
CDI
07.2016 - 07.2017
Key holder
Dollar general
01.2016 - 07.2016
Key holder / Cashier
Jr Food Mart
07.2013 - 01.2016
High school -
Charles R Drew High School