Breanna Jordan
Leakesville,MS
Summary
Experiencing the background of loving and caring for a medical facility with such care for patients who need assistance with their health. Acknowledging that I assist coworkers as well to ensure that they are guided with the correct information for customers.
Overview
12
12
years of professional experience
Work History
Internal Support Group
Maximus
Hattiesburg, MS
11.2019 - Current
- Manage to help customer service representatives to navigate through the system to help assist the callers
- Manage to help my consumers to the best extent possible way to where they are satisfied with the help they need to receive from me.
- Take supervisor calls , listen to them express their feelings, showing them emotions and that I have the ability to help in any way possible
- Handled emergency calls efficiently.
Certified Nurse Assistant
Ellisville State School
Laurel, MS
09.2016 - 10.2019
- Certified to provide assistance to disabled patients with compassion and care.
- Maintained a comfortable atmosphere for residents.
- Provided support during anxiety episodes and emotional meltdowns.
- Monitored and adjusted patient sleep routines.
- Also supervising them with noticing when they dependents needs to be change , skin are starting to change and also help nurses to give medicine while patient is very agitated to take their prescriptions.
- Helping impaired patients contains more lifting and strengthening when you have to use machine to operate with certain patients they can’t move physically.
Direct Care Worker
CDI
Richton, MS
07.2016 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Key holder
Dollar general
Leakesville, MS
01.2016 - 07.2016
- Managed cash operations, ensuring accurate financial documentation.
- Organized merchandise on shelves.
- Oversaw store setup and shutdown for each shift.
- Assisted customers in obtaining necessary items promptly.
Key holder / Cashier
Jr Food Mart
Leakesville, MS
07.2013 - 01.2016
- Processed transactions accurately and promptly during shifts.
- Arranged products for optimal visibility.
- Clean up the entire store by taking garbage out and wipe down store and mopping
- Handled cash transactions with accuracy and efficiency.
Education
High school -
Charles R Drew High School
Riverdale, GA05.2012
Skills
Problem solving, team work and collaboration, active listening , expertise and crisis interventions techniques Also , customer service engagement
Timeline
Internal Support Group
Maximus
11.2019 - Current
Certified Nurse Assistant
Ellisville State School
09.2016 - 10.2019
Direct Care Worker
CDI
07.2016 - 07.2017
Key holder
Dollar general
01.2016 - 07.2016
Key holder / Cashier
Jr Food Mart
07.2013 - 01.2016
High school -
Charles R Drew High School