BREANNA KEELING
Amarillo,United States
Summary
Personable and enthusiastic professional with experience in sales and customer relations positions. Adept at managing high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals.
Overview
6
6
years of professional experience
Work History
FINANCE MANAGER
Greg Lair Buick GMC
Canyon , United States
2022.10 - Current
- Working directly with customers to explain and recommend financing options, extended warranties, aftermarket products and other options
- Finding competitive rates to encourage customers to purchase vehicles
- Processing applications for vehicle financing and helping customers get approved
- Verifying that all paperwork is completed correctly and led properly
- Maintaining strong relationships with lending institutions to have lots of program options and competitive rates
- Seeking out new programs that benefit customers and encourage them to buy ensuring compliance by following all local, state and federal regulations
BUSINESS DEVELOPMENT CENTER MANAGER
Greg Lair Buick GMC
Canyon , United States
2022.03 - Current
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Generate new sales opportunities through direct and telephone selling and emails
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape
- Answered customer questions regarding products, prices and availability
- Contacted new and existing customers to discuss how specific products could meet their needs
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
BDC ASSISTANT MANAGER
Street Toyota
Amarillo , Texas
2020.07 - 2022.02
- Evaluated functioning of store and CRM Database
- Trained sales personnel on floor to utilize and integrate CRM system
- Hired and trained new Internet Consultants for department
- Established an increase turnaround time on new leads
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Street Toyota
Amarillo , Texas
2019.02 - 2020.07
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Set appointments
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer service and achieve highest degree of customer satisfaction
- Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Meet specified monthly targets and goals
- Direct customers to product information resources, including those available on the internet
BANK TELLER
ACFCU
Amarillo , Texas
2018.10 - 2019.03
- Recording transactions, which involves logging checks and preparing transaction reports
- Counting and packaging currency
- Reconciling cash drawers
- Opening new accounts and helping with loan applications
- Promoting the bank’s products and services, such as checking and savings
Education
BBA - Accounting
West Texas A&M
Canyon, TX05.2021
Skills
- Phone Etiquette
- Customer Retention
- Customer Service
- Sales
- Time Management
- Cash Handling
- Regulatory Compliance
Personal Information
Title: BDC Manager/ Finance Specialist
Accomplishments
- 2023 Mark of Excellence Winner
- Met goals set my manager monthly
Affiliations
I appreciate creativity in various forms, such as writing, music, and art. It’s not just about consuming information but also about expressing ideas in innovative ways.
Timeline
FINANCE MANAGER
Greg Lair Buick GMC
2022.10 - Current
BUSINESS DEVELOPMENT CENTER MANAGER
Greg Lair Buick GMC
2022.03 - Current
BDC ASSISTANT MANAGER
Street Toyota
2020.07 - 2022.02
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Street Toyota
2019.02 - 2020.07
BANK TELLER
ACFCU
2018.10 - 2019.03
BBA - Accounting
West Texas A&M
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