Breanna Keys
Crockett,CA
Summary
Hardworking, professional server with 20 years of experience, proven relationship-building, and time management skills in fast-paced and fine dining restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Buena Vista Cafe
San Francisco, CA
10.2016 - Current
- Memorize and share the history of Irish coffee with patrons in order to provide the 'at home' experience.
- Expertly multitask multiple tables, including addressing customer needs, and effectively prioritizing tasks during peak hours.
- Checke with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Operated POS terminals to input orders, split bills, calculate totals, and manage large sums of money.
Server
McCormick & Kulettos
San Francisco, CA
09.2016 - 06.2017
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Arranged place settings with fresh tablecloths, tableware, and flowers to beautify the table.
- Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.
- Checked on guests to verify satisfaction with meals, and suggested additional items to increase restaurant sales.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maintained accuracy while handling payments, giving change, and printing receipts to customers.
Server
Zut Tavern
Berkeley, CA
12.2015 - 12.2016
- Responded quickly to guest inquiries or complaints in a professional manner.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured food presentation met high-quality standards before serving to guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Participated in regular staff meetings and training sessions to improve service standards.
Server Trainer
Spenger's Seafood Restaurant
Berkeley, CA
10.2012 - 06.2016
- Welcomed guests with a personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
Server Trainer
Macaroni Grill
El Cerrito, CA
11.2011 - 10.2012
- Assisted in training new servers.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
Education
Bachelor of Arts - English Literature
San Francisco State University
San Francisco, CA12.2020
Skills
- Customer service
- Time management
- Problem solving
- Teamwork
- Adaptability
- Leadership
- Organization
- Point of sale operation
Languages
Spanish
Limited
Certification
- Servsafe food handler's certificate
- California Alcohol RBS certificate
References
References available upon request.
Timeline
Server
Buena Vista Cafe
10.2016 - Current
Server
McCormick & Kulettos
09.2016 - 06.2017
Server
Zut Tavern
12.2015 - 12.2016
Server Trainer
Spenger's Seafood Restaurant
10.2012 - 06.2016
Server Trainer
Macaroni Grill
11.2011 - 10.2012
Bachelor of Arts - English Literature
San Francisco State University
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