Breanna Livingston
Upper Marlboro,MD
Summary
Customer service-focused professional with a track record of delivering exceptional support and fostering positive customer experiences. Skilled in resolving inquires, providing personalized assistance, and building string relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Under Armour
05.2021 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Actively listening to customers, handles concerns quickly and escalates major issues to supervisor.
- Maintain customer satisfaction with forward-thinking strategies focusing on addressing customer needs and resolving concerns.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Delivering exceptional customer service to every customer by creating welcoming, positive experiences.
- Investigates and resolved customer inquiries and complaints quickly
Certified Nursing Assistant
Levindale Hebrew Geriatric Center And Hospital
08.2020 - 05.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered companionship and kindness to elderly patients.
Customer Service Associate
Giant Food Stores
02.2019 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate Team Leader
Motherhood Maternity
08.2017 - 02.2019
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Psychology
Prince George's Community College
Upper Marlboro, MD05.2024
Certified Phlebotomy Technician - Phlebotomy
American Academy of Phlebotomy Technicians
Baltimore MD 10.2020
CNA/GNA - Medical Assisting
Vision Allied Health
Baltimore, MD09.2018
High School Diploma -
Perry Hall High School
Baltimore, MD06.2016
Timeline
Customer Service Representative
Under Armour
05.2021 - Current
Certified Nursing Assistant
Levindale Hebrew Geriatric Center And Hospital
08.2020 - 05.2021
Customer Service Associate
Giant Food Stores
02.2019 - 10.2020
Sales Associate Team Leader
Motherhood Maternity
08.2017 - 02.2019
Associate of Science - Psychology
Prince George's Community College
Certified Phlebotomy Technician - Phlebotomy
American Academy of Phlebotomy Technicians
CNA/GNA - Medical Assisting
Vision Allied Health
High School Diploma -
Perry Hall High School
Similar Profiles
Kevin GuzmanKevin Guzman
Operations Manager at Under ArmourOperations Manager at Under Armour
Angel MartaAngel Marta
Cashier/Sales Associate at Under ArmourCashier/Sales Associate at Under Armour
Chloe CavalluzziChloe Cavalluzzi
Sales Associate at Under ArmourSales Associate at Under Armour
Abigaill Zermeno AlcazarAbigaill Zermeno Alcazar
Sales Associate at Under ArmourSales Associate at Under Armour
Kamira AdamsKamira Adams
Summer Camp Counselor(Inclusion Staff) at Parks of RecreationSummer Camp Counselor(Inclusion Staff) at Parks of Recreation