Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Lowther

Hilliard,FL

Summary

Dynamic professional with extensive experience at UPS and Nassau County Sheriffs Office, excelling in customer service and decision-making. Proven track record in enhancing operational efficiency and reducing workplace accidents. Skilled in dispatch software and adept at managing schedules, fostering teamwork, and maintaining meticulous records to ensure seamless operations.

Overview

6
6
years of professional experience

Work History

Dispatcher

Nassau County Sheriffs Office
Yulee, FL
06.2024 - 10.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Preload Supervisor

UPS
Jacksonville, FL
04.2023 - 04.2024
  • Implemented safety protocols to maintain a secure workplace, reducing workplace accidents significantly.
  • Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
  • Streamlined package handling procedures for faster processing and reduced turnaround time.
  • Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
  • Collaborated with senior management on strategic initiatives to improve overall operations at the facility level.
  • Improved operational efficiency by implementing effective workflow processes and resource allocation strategies.
  • Managed scheduling of employees, ensuring adequate staffing levels were maintained during peak periods or absences.

Preloader

UPS
Jacksonville, FL
10.2018 - 04.2023
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Optimized loading efficiency by assessing and organizing packages based on destination and priority.

Education

Hilliard Middle Senior High School
Hilliard, FL
05.2019

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Schedule management
  • Updating logs
  • Schedule coordination
  • Customer relationship management
  • Incident reporting

Timeline

Dispatcher

Nassau County Sheriffs Office
06.2024 - 10.2024

Preload Supervisor

UPS
04.2023 - 04.2024

Preloader

UPS
10.2018 - 04.2023

Hilliard Middle Senior High School