Breanna lucky
Southfield
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Kid Care Pediatrics
02.2024 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed patient appointments efficiently, reducing wait times significantly.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Receptionist
Michigan Orthodontics
02.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
Education
No Degree - BSN
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
Annapolis High School
Dearborn Heights, MI06-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance claims
- Medical billing and coding
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Receptionist
Kid Care Pediatrics
02.2024 - 02.2025
Receptionist
Michigan Orthodontics
02.2020 - 03.2024
No Degree - BSN
Western Governors University
High School Diploma -
Annapolis High School
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