BREANNA MENDEZ
Newark
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced in delivering exceptional customer service by effectively addressing inquiries and resolving issues, ensuring patient satisfaction in a healthcare setting. Demonstrated ability to assist patients in understanding medication benefits while adhering to HIPAA regulations regarding privacy and confidentiality. Collaborated with healthcare professionals to communicate medication needs, contributing to improved patient care outcomes. Proven skills in multitasking and prioritization, enhancing operational efficiency through effective inventory management and maintaining sterile environments during surgical procedures.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
Newark
08.2025 - Current
- Provided exceptional customer service by addressing inquiries, ensuring patient satisfaction, and resolving issues efficiently.
- Assisted patients in navigating medication benefits, enhancing their understanding of coverage options and available resources.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Resolved customer complaints and concerns in a professional manner.
- Answered incoming calls promptly, courteously, and professionally.
Surgical Support Tech
Baylor Scott & White
11.2023 - 08.2025
- Enhanced patient care by assisting surgical teams in the setup, maintenance, and breakdown of operating rooms.
- Improved sterilization processes with meticulous cleaning and maintenance of surgical equipment.
- Streamlined inventory management, regularly monitoring and replenishing essential supplies to maintain operational readiness.
- Reduced risk of infection by maintaining a sterile environment and adhering to strict infection control protocols.
- Managed efficient case turnovers by quickly preparing operating rooms for subsequent surgeries.
Mission Control Transporter
Texas Health Resources
11.2022 - 11.2023
- Transported patients to and from medical appointments and procedures safely and efficiently
- Talked to patients throughout transport time to comfort and help ease anxiety
- Introduced self to patient and explained transport plan and destination
- Used moveable beds and wheelchairs to transport patients from one area to another
- Transported medical equipment and supplies by picking-up requisitioned orders and delivering to assigned treatment areas
- Located and picked up specimens to transport to designated lab or clinic for processing
- Cleaned wheelchairs, hospital beds, and portable medical equipment.
- Improved patient satisfaction by providing timely and efficient transportation services within the hospital.
- Ensured patient safety during transport by closely adhering to established protocols and guidelines.
- Assisted nurses with transferring patients to and from beds, wheelchairs, or stretchers, reducing the risk of injuries.
- Provided comfort and reassurance to anxious patients during transport, improving their overall experience.
Specialty Sales Representative
Target
08.2021 - 02.2023
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
- Promoted positive company image through superior customer service experiences
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Created price tags and merchandise signs for new items
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Customer Service Representative
Tucker Powersports
12.2021 - 10.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Check stock availability for customers and advise them of anticipated delivery dates if the item is unavailable
- Inform the dealer of substitutions we have for backordered parts
- Handle UPS lost packages and short ships that come up for a dealer
- Run back order reports for assigned reps to let dealers know of any backorders and their ETA
- Process Tucker.com dealer orders
- Creating return numbers for dealers to ship product back
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Made outbound calls to obtain account information
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associates Degree - Associates of Arts
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Haltom High School
Haltom City, TXSkills
- Multitasking and Prioritization
- In-Store Support
- Customer Service
- Call Documentation
- Adaptive Team Player
- Customer Relations
- Credit Card Payment Processing
- Patient care
- Medication benefits
Timeline
Customer Service Representative
United Healthcare Group
08.2025 - Current
Surgical Support Tech
Baylor Scott & White
11.2023 - 08.2025
Mission Control Transporter
Texas Health Resources
11.2022 - 11.2023
Customer Service Representative
Tucker Powersports
12.2021 - 10.2022
Specialty Sales Representative
Target
08.2021 - 02.2023
Associates Degree - Associates of Arts
Tarrant County College District
High School Diploma -
Haltom High School