Summary
Overview
Work History
Education
Skills
Timeline
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BreAnna Moats-Pfeifer

Billings,MT

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC but can learn with training.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Intermountain Healthcare
03.2022 - 10.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Used EPIC to schedule appointments.

Customer Service Coordinator

State Of Montana
07.2017 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Conducted ongoing reviews of program financial systems to assess cost control measures as well as ways to ensure the most ways to get every dollar available for our state in federal benefits.

Municipal Court Clerk

Municipal Court Of Billings, MT
06.2016 - 07.2017
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Prepared court orders and judgments for signature.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Provided assistance to attorneys and court personnel in courtroom
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Reviewed paperwork and assisted in court with administering Partner Family Member Assault orders.

Superior Court Clerk

Spokane Superior Court
06.2015 - 06.2016
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Transferred old microfiche documents into a computer version to start to completely bring all records electronic.

Education

Medical/Dental Administration Certificate - Administration

Academy of Professional Careers
Boise, ID
12.2003

High School Diploma -

Mountain Cove High School
Boise, ID
03.2003

Skills

  • Medical Billing
  • Office Administration
  • Interpreting Physician Orders
  • Eligibility Determination
  • Scheduling Appointments

Timeline

Patient Service Representative

Intermountain Healthcare
03.2022 - 10.2023

Customer Service Coordinator

State Of Montana
07.2017 - 05.2021

Municipal Court Clerk

Municipal Court Of Billings, MT
06.2016 - 07.2017

Superior Court Clerk

Spokane Superior Court
06.2015 - 06.2016

Medical/Dental Administration Certificate - Administration

Academy of Professional Careers

High School Diploma -

Mountain Cove High School

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BreAnna Moats-Pfeifer