Breanna Pottorff
Forney,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Shell Gas Station Sonic. Proven ability to optimize operations and enhance customer satisfaction. Skilled in money handling and decision-making, consistently achieving efficient workflows and maintaining high standards of service. Committed to fostering a positive team environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Shell Gas Station Sonic
05.2024 - Current
- Assisted in managing daily operations, ensuring compliance with company policies and safety protocols.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels, facilitating timely restocking of products and supplies.
Returns Processor
Amazon Fulfilment
08.2022 - 12.2023
- Processed customer returns efficiently, ensuring compliance with company policies.
- Inspected returned items for damage and assessed restocking potential.
- Coordinated with warehouse staff to streamline return workflows and minimize processing time.
- Utilized inventory management systems to update stock levels after returns processing.
Waitress
Milanos Pizza
06.2017 - 06.2018
- Assisted in managing daily operations, ensuring compliance with company policies and safety protocols.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels, facilitating timely restocking of products and supplies.
Housekeeper
Canton Oaks Nursing Home
09.2014 - 08.2015
- Maintained cleanliness and sanitation standards throughout resident living areas.
- Operated cleaning equipment efficiently to ensure thorough facility upkeep.
- Assisted in laundry services, ensuring proper handling and storage of linens.
- Collaborated with staff to address resident needs and preferences regarding room arrangements.
Cashier
Walmart
02.2012 - 11.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and payment options.
- Maintained accurate cash drawer and balanced at shift end.
- Ensured compliance with company policies and safety standards.
Hostess
Carmonas Tex Mex and Cantina
03.2009 - 12.2010
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Maintained cleanliness and organization of dining area, promoting safety standards.
Education
High School Diploma -
Wills Point High School
Wills Point, TX03.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Shell Gas Station Sonic
05.2024 - Current
Returns Processor
Amazon Fulfilment
08.2022 - 12.2023
Waitress
Milanos Pizza
06.2017 - 06.2018
Housekeeper
Canton Oaks Nursing Home
09.2014 - 08.2015
Cashier
Walmart
02.2012 - 11.2013
Hostess
Carmonas Tex Mex and Cantina
03.2009 - 12.2010
High School Diploma -
Wills Point High School